Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Qualifications
Generic

Jordy D. Braddy

Marion,OH

Summary

Dynamic individual with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Sales Representative

Mathews Hyundai
06.2025 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.

Director or Talent Aquisition

SamKen Health
02.2025 - Current
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.

Banking Center Manager

Park National Bank
12.2023 - 11.2024
  • Managing day to day operations of the branch.
  • Making the schedule.
  • Organizing and conducting monthly meetings including one on one meetings.
  • Counting and balancing the vault and atm.
  • Cash ordering for the branch.
  • Providing excellent customer service.
  • Interviewing prospective employees.
  • Opening new checking, savings, money market, and ira accounts.
  • Processing all personal loan applications for the branch.
  • Ordering office supplies.
  • Calling customers in regards to any complaints.
  • Account maintenance.
  • Having company product knowledge.
  • Engaging in conversation to discover needs and notating conversation and needs discovered.
  • Creating referrals and sending them to the correct source based on my customers needs.
  • Auditing the teller drawers, vault, and atm every quarter.
  • Implemented robust risk management procedures, minimizing potential losses and maintaining a secure banking environment.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Resolved escalated customer issues promptly, demonstrating empathy and professionalism while reinforcing client trust in the bank''s capabilities.
  • Championed technological advancements in the branch for enhanced productivity by adopting new digital tools and systems.
  • Coordinated with multiple departments to streamline inter-branch communication for quicker problem resolution and improved overall efficiency.

Financial Relationship Banker

Huntington National Bank
02.2019 - 12.2023
  • Engaging in conversation to discover needs and notating conversation and needs discovered.
  • Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
  • Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
  • Having company product knowledge.
  • Meeting monthly sales goals.
  • Opening checking, savings money market, and ira accounts.
  • Account maintenance.
  • Processing applications for loans lines of credit and credit cards.
  • Creating referrals to the correct source based on my customers needs.
  • Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.

Outside sales specialist

Charter communications
09.2018 - 02.2019
  • Providing excellent customer service.
  • Engaging in conversation to discover needs.
  • Having company product knowledge as well as knowledge of competition.
  • Meeting and exceeding sales quotas.

Patient Registration Rep

Ohio Health
09.2016 - 09.2018
  • Providing excellent customer service.
  • Editing and verification of patience information.
  • Collecting co-payments and hospital balances.
  • Getting patients to the right department for their services.

Solutions Specialist

Verizon Wireless
09.2010 - 12.2015
  • Providing excellent customer service.
  • Being knowledgeable to the products, services, and prices.
  • Finding the right products and services for my customers.
  • Sales and meeting monthly sales quota.
  • Opening and closing drawer counts and also transactions ran on my terminal.
  • Having a general education of competitor products and services.
  • Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
  • Identified opportunities for upselling additional services, resulting in increased revenue for the company.
  • Increased productivity by collaborating with management to develop process improvements.
  • Conducted troubleshooting and diagnostic procedures on customer devices.
  • Installed operating systems, set up emails and updated programs.
  • Recommended new products and services to customers.
  • Communicated complex technical concepts effectively to non-technical stakeholders, fostering understanding and buy-in at all levels of the organization.
  • Answered customer questions about billing, account issues and upgrade possibilities.
  • Streamlined operational processes and collaborated with management to implement process improvements.

Laborer

Whirlpool
06.2010 - 09.2010
  • Assembling dryer drums
  • Building and attaching lint trap.
  • Sealing back panel of dryer.

Insurance Agent

Western & Southern Life
10.2008 - 06.2010
  • Improving the quality of people's lives through offering life, health, and annuity products.

Insurance Agent

Bankers Life and Casualty Co.
07.2008 - 10.2008
  • Helping improve the quality of peoples lives through offering life, health, and annuity products.

Assistant Manager

Rex Audio and Video
07.2006 - 07.2008
  • Providing the best customer service.
  • Greeting and qualifying customers to better fit there product needs.
  • Having a professional knowledge in home entertainment products, car audio products, video camcorders, as well as household appliances.
  • Intake, and dispersing of currency.
  • Responsible for making nightly bank deposits.
  • Inventory imports and exports, as well as inventory counts.
  • Loading customer products and unloading stock trucks into the warehouse.
  • Training sales associates and keeping track of their work performance.
  • Opening and closing of the business day.

Sales Associate

Finish Line Co.
08.2003 - 02.2007
  • Greeting and qualifying customers to better fit there product needs.
  • Having a professional knowledge in athletic products such as: shoes, apparel, and accessories.
  • Intake, and dispersing of currency.
  • Unloading stock trucks.

Education

Music Performance

Alabama State University
Montgomery, Alabama
01.2003

General Business

The Ohio State University of Marion
Marion, Ohio
12.2005

Skills

  • Customer service
  • Customer relations
  • Customer relationship building
  • Interpersonal communication skills
  • Sales expertise
  • Product and service knowledge
  • Sales closing
  • Complex Problem-solving
  • Customer retention
  • Upselling and cross selling
  • Objection handling
  • Customer needs assessment

Accomplishments

  • 2012 and 2013 Shark Tank winner for top sales performance in the district of 80-90 sales consultants.
  • 2012 Credo Award winner for exemplifying the company objectives including the continual practices of integrity and maintaining high ethical standards.
  • 2013 Red Chip Challenge winner.
  • 2014 Top performer in the month of June.
  • 2020 Directors Club Winner
  • 2022 Directors Club Winner

Certification

Notary

Timeline

Sales Representative

Mathews Hyundai
06.2025 - Current

Director or Talent Aquisition

SamKen Health
02.2025 - Current

Banking Center Manager

Park National Bank
12.2023 - 11.2024

Financial Relationship Banker

Huntington National Bank
02.2019 - 12.2023

Outside sales specialist

Charter communications
09.2018 - 02.2019

Patient Registration Rep

Ohio Health
09.2016 - 09.2018

Solutions Specialist

Verizon Wireless
09.2010 - 12.2015

Laborer

Whirlpool
06.2010 - 09.2010

Insurance Agent

Western & Southern Life
10.2008 - 06.2010

Insurance Agent

Bankers Life and Casualty Co.
07.2008 - 10.2008

Assistant Manager

Rex Audio and Video
07.2006 - 07.2008

Sales Associate

Finish Line Co.
08.2003 - 02.2007

General Business

The Ohio State University of Marion

Music Performance

Alabama State University

Qualifications

I am a very loyal hard working individual that performs my job duties to the very best of my ability. I have over 18 years of customer service and sales experience. I listen well; I acquire information well and learn very quickly.

Similar Profiles

CREATE PROFILE