Customer-focused operations professional with 10+ years of experience in medical equipment delivery, warehouse support, security, hospitality, and retail. Known for dependable service, strong communication, hands-on problem solving, and the ability to manage equipment, vehicles, inventory, and customer needs with professionalism. Brings experience in field support, overnight operations, guest service, and maintaining organized, efficient work environments.
Hi, I’m
Jordy Hernandez
Warwick ,USA
Summary
Overview
2
Languages
1
Certification
13
years of professional experience
Work History
Wilbea Medical EquipmentWarwick, RI
Delivery Driver/Technician/ Warehouse Personnel
05.2022 - Current
Job overview
- Assisted with setup and explanation of durable medical equipment for hospice patients and caregivers with professionalism and empathy.
- Supported warehouse operations by receiving, organizing, cleaning, and preparing equipment and supplies for daily use and scheduled deliveries.
- Cleaned, inspected, repaired, and maintained medical equipment to ensure safe and reliable performance for patient use.
- Maintained and organized company truck contents, supplies, and equipment to facilitate efficient routing and safe transport.
- Operated company vehicles safely while managing time-sensitive deliveries, pickup routes, and accurate order completion.
- Troubleshot equipment issues in the field and coordinated prompt resolutions to enhance service quality.
- Maintained accurate records in a web-based inventory system and verified correct order completion.
Allied Universal Security ServicesProvidence, RI
Security Officer
05.2019 - 04.2022
Job overview
- Assisted hospital security operations by addressing staff and visitor inquiries, applying site protocols, and fostering a safe atmosphere.
- Supported patient restraint procedures upon request and contributed to managing sensitive situations with professionalism.
- Monitored traffic flow in parking areas and controlled facility access while patrolling assigned zones in company vehicles.
- Secured offices and facilities, maintaining thorough logs and accountability for property.
- Responded to alarms and emergencies, coordinating with law enforcement as needed.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
TPG HospitalityProvidence, RI
Night Auditor Supervisor
12.2016 - 06.2019
Job overview
- Supervised overnight staff to support guest service quality during night shifts.
- Organized daily checklists and communicated shift priorities to facilitate smooth operations.
- Assisted accounting and management teams with data entry and reporting duties.
- Aided housekeeping, engineering, and security teams during overnight operations.
- Implemented process improvements, enhancing efficiency of nightly reconciliation tasks.
- Coordinated communication between front desk and management regarding guest issues and financial discrepancies.
- Handled sensitive guest information securely, maintaining privacy and trust between the hotel and its clientele.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
MosaicNorth Attleboro, MA
Samsung Representative
03.2015 - 02.2017
Job overview
- Achieved weekly sales quotas to support monthly store objectives.
- Provided product troubleshooting assistance and merchandising updates for Samsung devices in retail settings.
- Maintained planograms and store presentation standards while guiding customers in selecting appropriate products.
- Managed customer inquiries, ensuring prompt resolution and satisfaction.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Cox CommunicationsWarwick, RI
Cox Representative
08.2014 - 03.2016
Job overview
- Contact customers with product knowledge in cable television, internet, home security, and landlines.
- Meeting a monthly sales quota through third party sales in multiple locations through the state.
- Providing existing customers with service resolutions.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Fostered strong relationships with local business leaders, promoting economic development within district.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
BestBuyWarwick, RI
Retail Sales Specialist
10.2013 - 08.2015
Job overview
- Provided knowledgeable, customer focused sales support in a fast paced consumer electronics environment.
- Assisted customers with cameras, camcorders, gaming consoles, and video games by explaining features, comparing products, and recommending solutions based on their needs.
- Built strong product knowledge to deliver confident, accurate guidance and improve the customer buying experience.
- Maintained clean, organized, and well stocked department displays to support an efficient and professional sales floor.
- Assisted with inventory management, merchandising, and product placement to ensure the department remained visually appealing and customer ready.
- Delivered excellent service while helping resolve customer questions and supporting team sales goals.
Education
Community College of Rhode IslandProvidence, RI
from General Studies
University Overview
Dr Jorge Alvarez High School Providence, RI
High School Diploma
12-2020
University Overview
Skills
Microsoft Office Suite: Word, Excel, PowerPoint, Outlook
Operating Systems: Windows, Mac
Administrative Support: Data Entry, Scheduling, Billing, Payroll, Bookkeeping
Operations: Inventory Tracking, Order Accuracy, Office Management, Auditing
Retail and Sales: POS Systems, Merchandising, Planograms, Upselling
Customer Service: Communication, Presentation Skills, Problem Solving
Specialized Experience: Delivery Driving, Equipment Repair, Hospice Care Support
Certification
Security Guard
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Delivery Driver/Technician/ Warehouse Personnel
Wilbea Medical Equipment
05.2022 - Current
Security Officer
Allied Universal Security Services
05.2019 - 04.2022
Night Auditor Supervisor
TPG Hospitality
12.2016 - 06.2019
Samsung Representative
Mosaic
03.2015 - 02.2017
Cox Representative
Cox Communications
08.2014 - 03.2016
Retail Sales Specialist
BestBuy
10.2013 - 08.2015
Community College of Rhode Island
from General Studies
Dr Jorge Alvarez High School
High School Diploma