Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jordye Alou

Miramar

Summary

Results-driven professional with extensive experience at Arise Virtual Solutions, excelling in real-time analytics and performance management. Proven track record of enhancing workforce productivity and optimizing service delivery. Strong leadership skills complemented by expertise in data analysis and strategic communication, ensuring alignment with organizational goals and driving measurable improvements.

Overview

14
14
years of professional experience

Work History

Senior Real-Time Analyst

Arise Virtual Solutions
04.2018 - Current
  • Designed and maintained daily reports and task schedules to optimize workflow.
  • Monitored multiple client accounts simultaneously, ensuring adherence to performance KPIs.
  • Provided real-time support and communication to stakeholders across various departments.
  • Utilized real-time analytics tools to enhance workforce productivity and response times.

Temporary Real-Time Analyst

Arise Virtual Solutions
03.2018 - 04.2018
  • Provided short-term analytical support during peak tax season.
  • Monitored live service data and identified performance gaps for resolution.
  • Reported hourly metrics and service levels directly to management.

General Store Manager

Dunkin’ Donuts
Miami
01.2011 - 01.2018
  • Led daily operations of a high-volume location, supervising a team of 25+ employees.
  • Improved weekly sales from $30,000 to over $40,000 through customer-focused strategies.
  • Managed payroll, inventory control, staff scheduling, hiring, and training initiatives.
  • Ensured compliance with food safety, labor laws, and operational standards.

Education

Pilot Training Center
Homestead, FL
01.2021

General Studies Coursework -

Miami-Dade College
Miami, FL

Class of 2011 -

South Dade Senior High School
Miami, FL

Skills

  • Real-Time Analytics and Monitoring
  • Data Analysis and Reporting
  • Performance Management
  • Microsoft Office (Excel, Word)
  • Digital Electronics and Technical Support
  • Project Coordination
  • Leadership & Team Development
  • POS System Installation and Support
  • Customer service excellence
  • Strategic communication
  • Real-time analytics
  • KPI monitoring
  • Report generation
  • Data visualization
  • Workforce management
  • Customer communication
  • Performance optimization
  • Problem solving
  • Team collaboration
  • Time management
  • Train staff

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

Senior Real-Time Analyst

Arise Virtual Solutions
04.2018 - Current

Temporary Real-Time Analyst

Arise Virtual Solutions
03.2018 - 04.2018

General Store Manager

Dunkin’ Donuts
01.2011 - 01.2018

Pilot Training Center

General Studies Coursework -

Miami-Dade College

Class of 2011 -

South Dade Senior High School

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