Jordy Jaziel Ortiz Martiez

• Conducted thorough inspections of finished products to ensure compliance with quality standards.
• Developed and implemented quality control procedures to enhance product reliability.
• Collaborated with production teams to identify process improvements and reduce defects.

-Maintained accurate interpretation for the customer's communication with individuals with limited english proficiency.

-Demonstrated empathy in difficult scenarios.

-Met customer's procedures and guidelines for a good customer service interaction.

- Supervised daily operations, ensuring adherence to customer service standards and procedures.

- Trained and mentored team members on effective communication and problem-solving techniques.

- Developed and implemented process improvements to enhance service efficiency and customer satisfaction.

- Resolved escalated customer issues, fostering positive relationships and retention strategies.

• Mentored diverse teams to enhance skill sets and improve overall productivity.
• Developed training materials and resources for new hires, streamlining onboarding processes.
• Facilitated workshops to promote knowledge sharing and best practices among staff.
• Evaluated team performance and provided constructive feedback to drive continuous improvement.