Jordy Luciano Monzon
Houston,TX
Summary
A motivated results driven individual who has over 8 years of experience in customer service and sales. Having acquired many skills and knowledge on how to interact with customers, close sales and work in a fast paced environment with a team or solo. Having a flexible schedule, punctual and going beyond of what is expected of me. Dedicated and disciplined to have duties done on time and efficiently while handling any sudden tasks that takes priority. Willing to learn, evolve, expand my knowledge and acquire new skills to be an even greater asset to any employer.
Overview
9
9
years of professional experience
Work History
Pharmacy Service Representative
CVS Pharmacy
03.2022 - Current
- Stayed in the top 3 in attendance, quality, and customer satisfaction within a team of 25+ agents
- Became part of the Leadership Team assisting supervisor with the whole team reaching daily goals, administrative tasks, coaching newer agents, plan meetings, etc.
- Managed customer inquiries via phone, and email, providing accurate information on medications, health products, and services offered by CVS Pharmacy.
- Processed and filled prescription orders efficiently, ensuring compliance with pharmacy regulations and accurately maintaining patient records.
- Demonstrated strong knowledge of insurance policies, effectively handling billing, claims, and prior authorizations for medications.
- Upheld CVS Pharmacy's standards of service excellence, contributing to a positive and welcoming atmosphere for customers and colleagues alike.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Sales Advisor
Best Buy
10.2020 - 03.2022
- Achieved Quarter 1 highest attachment rate, card credit applications, Totaltech memberships, over $375,000 in revenue and positive customer feedback
- Achieved getting 100+ Totaltechs memberships, 100+ credit card applications and counting
- Networked and built strong relationships with many brand vendors
- Consistently achieved placing in the top 3 highest performing among team members
- Achieved monthly sales goals of enrolling new customers to memberships, exceeding revenue targets, credit applications, attachments, etc
- Engaged customers, built rapport, loyalty, and advertised sales promotions
- Attended advanced training sessions and conferences to increase product knowledge
- Tailored sales approaches and techniques to meet specific customer needs
Specialty Sales Associate
Target
08.2017 - 10.2020
- Engage customers, build rapport, loyalty, and advertise sales promotions
- Secured tags, locks, maintained accurate inventory counts and kept shrink at a minimum
- Cross-trained in Electronics, Men's Clothing, Order Pick Up and Ship from Store
- Shipment processing, markdowns, replenishment and online orders
- Helped customers locate products and checked store system for merchandise at other sites
- Accurately processed POS transactions, managed returns, exchanges and refunds in accordance with store policy
- Rotated stock and restocked shelves to maintain product availability and store appearance
Sales Associate
Banana Republic
07.2015 - 08.2017
- Engage customers, build rapport, loyalty, and advertise sales promotions
- Shipment processing, markdowns, replenishment and online orders
- Helped customers locate products and checked store system for merchandise at other sites
- Organized racks and shelves to maintain store visual appeal
- Accurately processed POS transactions, managed returns, exchanges and refunds in accordance with store policy
- Prepared merchandise for sales floor by pricing or tagging
- Rotated stock and restocked shelves to maintain product availability and store appearance
Education
Associate of Science -
Lone Star College
Houston, TX06.2015
High School Diploma -
Cypress Ridge High School
Houston, TX06.2012
Skills
- Merchandising
- Post-Sales Support
- Flexible and Punctual
- Versatile and Perceptive
- POS System Operations
- Up/Cross selling Techniques
- Product and Service Knowledge
- Consultative Selling Techniques
- Converting Leads and Closing Sales
- Interpersonal Communication Skills
- Negotiation and Conflict Resolution
- In Person, Phone and Text Communication
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Pharmacy Service Representative
CVS Pharmacy
03.2022 - Current
Sales Advisor
Best Buy
10.2020 - 03.2022
Specialty Sales Associate
Target
08.2017 - 10.2020
Sales Associate
Banana Republic
07.2015 - 08.2017
Associate of Science -
Lone Star College
High School Diploma -
Cypress Ridge High School