Jordyn Apple
Riverside,CA
Summary
Hardworking and friendly Front of House professional and Team Member with experience performing support functions to streamline operations within a restaurant environment. Skilled in customer service, cash handling, POS, food preparation, and food handling and safety. Experienced with crafting and serving specialty coffee beverages. Utilizes customer service skills to enhance overall guest experience. Strong understanding of coffee preparation techniques, inventory management, and maintaining clean workspace. Authorized to work in the US for any employer.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista/Bookseller
Barnes & Noble
03.2024 - Current
- Excellent interpersonal skills, with a focus on providing friendly and professional service in high volume environments.
- Skilled in handling a high volume of calls, managing orders, and providing clear and helpful information to customers.
- Proficient in organizing and confirming appointments, using scheduling software to ensure smooth operations.
- Experience with processing payments, handling billing inquiries and data.
- Able to maintain a clean, organized reception area and ensure all necessary office supplies and materials are well-stocked.
- Strong verbal and written communication skills, capable of addressing customer concerns and questions with patience and clarity.
- Knowledge of safety and hygiene standards to ensure a clean, safe work environment for staff and customers.
- Capable of resolving customer issues calmly and effectively.
Front of House Team Member
Chick-fil-A Restaurants
04.2023 - 10.2023
- Provided exceptional customer service by greeting and welcoming customers, efficiently taking orders, and providing information about menu items/options to ensure client satisfaction.
- Oversee compliance by maintaining clean and organized work areas, following safe food handling procedures, and maintaining a neat personal appearance to certify adherence to company health and safety standards.
- Ability to make fast and accurate cash transactions, knowledge of cash handling, taking orders, and assisting with the needs of customers.
Education
Associate's degree - Business Marketing
Riverside City College
Riverside, CA06.2025
High school diploma - undefined
Hillcrest High School
Riverside, CA05.2023
Skills
- Busser
- Basic math
- Cashiering
- Host/Hostess
- Restaurant Experience
- POS
Customer service
- Food service
- Hospitality
- Food Safety
- Food Handling
- Barista experience
- Baking
Certification
Food Handler Certification
Languages
American Sign Language - Intermediate
Timeline
Barista/Bookseller
Barnes & Noble
03.2024 - Current
Front of House Team Member
Chick-fil-A Restaurants
04.2023 - 10.2023
Associate's degree - Business Marketing
Riverside City College
High school diploma - undefined
Hillcrest High School
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