Jordyn Austin
Des Moines,IA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Youth Care Worker
Ellipsis-Johnston
Johnston, IA
09.2023 - Current
- Provided direct care and supervision to youth in a residential facility, ensuring their safety and well-being.
- Monitored and documented behavior patterns, progress, and incidents of youth on a daily basis.
- Assisted in crisis intervention situations by employing de-escalation techniques to ensure the safety of all.
Logistics Account Manager
Worldwide Logistics - Urbandale
Urbandale, IA
08.2021 - 09.2023
- Monitored shipment status and resolved any issues or delays to ensure on-time delivery.
- Coordinated the movement of goods across multiple distribution centers to optimize inventory levels and minimize transportation costs.
- Prepared accurate documentation including bills of lading, shipping manifests, and customs paperwork.
Severe and Profound Associate
Johnston Community School District
Johnston, IA
08.2019 - 08.2021
- Instructed small groups of students in basic concepts such as alphabet, shapes, and color recognition.
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Collaborated with teachers to create individualized learning plans for diverse student needs.
Assistant Teacher
La Petite Academy
Ankeny, IA
11.2017 - 07.2019
- Educated students in foundational concepts such as shapes, number, and letters.
- Promoted sensory development by providing access to different textures, smells, colors, etc.
- Supported classroom management by promoting positive behavior and fostering a nurturing environment.
Manager
Pie Five Pizza
Ankeny, IA
06.2015 - 06.2017
- Hired, trained, and mentored staff to maximize effectiveness.
- Managed daily operations, including scheduling, inventory management, and customer service.
- Resolved customer complaints or issues promptly while maintaining a positive brand image.
Education
High School Diploma -
Ankeny High School
Ankeny, IA05.2017
Skills
- Quick learner
- Clear communication skills
- Detail-oriented
- Organizational skills
- Highly dependable
- Skilled in Microsoft Office
- Time management
- Problem-solving skills
- Work ethic
- Critical thinking
- Data entry
Certification
- Nonviolent Crisis Intervention
- CPR Certification
- Medication Manager
Timeline
Youth Care Worker
Ellipsis-Johnston
09.2023 - Current
Logistics Account Manager
Worldwide Logistics - Urbandale
08.2021 - 09.2023
Severe and Profound Associate
Johnston Community School District
08.2019 - 08.2021
Assistant Teacher
La Petite Academy
11.2017 - 07.2019
Manager
Pie Five Pizza
06.2015 - 06.2017
High School Diploma -
Ankeny High School