Jordyn Ball
Hyattsville,MD
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
FOH Team Member
Chipotle
Greenbelt, Maryland
03.2022 - 05.2022
- Greeted customers and answered questions related to products and services.
- Assisted with seating guests, taking reservations, and managing wait lists.
- Provided excellent customer service by ensuring orders were accurate and delivered in a timely manner.
- Maintained cleanliness of dining area including tables, chairs, floors, windowsills.
- Verified that all orders were correct before serving them to customers.
- Handled customer complaints in a professional manner while providing solutions in order to maintain customer satisfaction levels.
- Communicated effectively with other team members to ensure smooth operation of restaurant activities.
- Inspected food quality prior to serving it out to customers.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Explained menu items, took orders and delivered food courses according to instruction.
- Stocked and maintained buffet tables to keep ample food offerings available to guests.
- Trained and mentored new FOH staff in restaurant procedures, food safety and customer service standards.
- Worked with managers to report and resolve customer issues or concerns.
Noodle
Noodles & Company
Lanham, Maryland
09.2021 - 03.2022
- Maintained proper food handling procedures and sanitation standards to ensure safe and quality products.
- Conducted daily line checks of all food items to ensure freshness and quality control.
- Set up, stocked, and restocked workstations with necessary supplies.
- Followed recipes accurately to prepare menu items according to company specifications.
- Prepared a variety of hot and cold foods including sandwiches, salads, entrees, appetizers, and side dishes.
- Assisted in the cooking process by prepping ingredients such as vegetables, meats, cheeses, sauces.
- Monitored food temperatures throughout the day to ensure safety standards were met.
- Cleaned kitchen equipment before and after each shift according to health codes regulations.
- Ensured proper rotation of all food products on shelves for maximum freshness.
- Operated kitchen equipment such as slicers, mixers, ovens, grills, safely and efficiently.
- Communicated with front-of-house staff regarding customer orders and special requests.
- Checked stock levels of refrigerators and freezers regularly to maintain an adequate supply of inventory.
- Restocked pantry items when needed during peak times or busy shifts.
- Resolved customer complaints quickly in a professional manner.
- Assisted in training new employees on kitchen protocols.
- Managed closing duties such as cleaning workstations and organizing storage areas for next shift.
- Substituted for or assisted other cooks during emergencies or rush periods.
- Learned new menu items and specials to offer suggestions to customers.
- Labeled and stored raw food and ingredients in appropriate storage rooms, refrigerators and freezers.
Operator
District Photo
Beltsville, Maryland
10.2020 - 12.2020
- Performed routine maintenance on equipment to ensure optimal performance.
- Monitored and adjusted machine operations as needed for quality assurance.
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
Education
High School Diploma -
Bladensburg High School
Bladensburg, MD05-2020
Skills
- Order Taking
- Table Setting
- Cleanliness
- Training and mentoring
- Food inspection
- Equipment Operation
- Safety Compliance
- Teamwork and Collaboration
- Warehouse Operations
- Customer Service
- Problem-Solving
- Manufacturing Procedures
- Machine Operation
- Following Instructions
- Safe Machine Operation
- Teamwork and Communication
- Portion Control
- Food Preparation
- Sanitation Procedures
- Pasta Making
- Temperature Monitoring
- Cleaning procedures
- Stock Rotation
- Kitchen Station Restocking
- Food Production
- Ingredient Preparation
- Digital imagery
- Logo creation
- Graphic and Media Design
- Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)
- Image Editing
- Design thinking
- Sketching abilities
- Adobe Photoshop, Illustrator, and InDesign
- Creative Thinking
- Printmaking
- Adobe Photoshop
- Graphic arts design
- Print design and illustration
- Photo editing
- Creative design
- Computer Skills
- Animal Handling
- Small Animal Care
- Animal Care
- Team building
- Self Motivation
- Relationship Building
Timeline
FOH Team Member
Chipotle
03.2022 - 05.2022
Noodle
Noodles & Company
09.2021 - 03.2022
Operator
District Photo
10.2020 - 12.2020
High School Diploma -
Bladensburg High School