Jordyn Barnes
Presque Isle,ME
Summary
Seasoned Clinical Informatics Specialist with background in healthcare, informatics and project management. Experienced in driving process improvements through innovative use of clinical information systems, while ensuring data integrity, privacy, and regulatory compliance. Strong understanding of healthcare operations coupled with technical acumen to facilitate informed decision making. Noteworthy contributions include successful implementation of EHR systems and improved patient care quality.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Clinical Informatics Specialist
Optum and Northern Light Health
Presque Isle, ME
02.2022 - Current
- Offered expert advice on optimizing usage of electronic health record platforms.
- Assisted with implementation of new technologies and upgrades for existing clinical information systems.
- Validated functionality of clinical information systems ahead of rollout.
- Focused on enhancing current clinical informatics workflows.
- Created detailed documentation for all changes made to the clinical informatics system.
- Instructed users in the optimal operation of clinical data systems.
- Formulated strategies to enhance existing workflows.
- Collaborated with stakeholders across multiple departments to ensure successful completion of projects.
- Offered specialized recommendations to enhance the use of clinical informatics solutions.
- Supported planning activities focused on leveraging technology to enhance operations.
- Created tailored workflows aligning with customer needs and regulatory compliance.
- Worked with department leadership to implement clinical process improvements.
- Optimized health information processes through advanced knowledge of clinical procedures.
- Conducted comprehensive analysis of recorded nursing data.
Customer Service Representative
Versant Power
Presque Isle, ME
09.2021 - 01.2022
- Clarified customer inquiries with accurate details.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided technical support to ensure customer satisfaction.
- Kept thorough records of all client communications and transactions.
- Executed diverse administrative tasks including filing paperwork.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delivered frontline support for product and service-related transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Engaged in probing inquiries to determine client needs, effectively entering information into electronic records.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Documented details of customer inquiries.
- Updated databases with new and modified customer data.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Medical Assistant
Northern Light Health AR Gould Hospital
Presque Isle, ME
10.2014 - 09.2021
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Performed EKGs testing.
- Organized patient charts before each day's clinic sessions began.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Registered new patients into practice management software program accurately entering demographic information.
- Filed insurance claims forms in accordance with applicable regulations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Incorporated outside records into charts and EHR.
- Handled general office duties to support administrative staff during peak hours.
- Positioned patients properly during examination or treatment for comfort and safety.
- Administered medications under physician's supervision.
- Changed dressings on wounds to prevent infection and check for healing.
Certified Nursing Assistant
The Aroostook Medical Center
Presque Isle, ME
07.2011 - 11.2013
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Ensured efficient patient transport to medical units using appropriate equipment.
- Answered call lights promptly and responded to patient needs accordingly.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Responded quickly to emergency situations involving sudden illness or injury.
- Participated in educational programs related to nursing assistant skills development.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Distributed drinking water and nourishment to patients.
- Provided empathetic support on matters concerning end-of-life care.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Performed ECGs as needed.
- Performed phlebotomy lab draws as needed.
- Performed monitor tech duties, such as reviewing heart rhythm strips, as needed in the Emergency Department.
Waitress
Teresas Corner Cafe and Bakery
Presque Isle, Maine
10.2010 - 07.2011
- Greeted customers and provided menus.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
Dishwasher
Riverside Inn Restaurant
Presque Isle, Maine
03.2009 - 10.2010
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Stocked service areas with clean plates, bowls, cups, and other items as needed.
- Cleaned food preparation areas such as countertops, cupboards, appliances exteriors, walls floors and sinks.
- Swept and mopped floors in the kitchen area at regular intervals throughout shift.
- Assisted in preparing salads and desserts when requested by chefs or supervisors.
Education
BBA - Project Management
University of Maine At Presque Isle
Presque Isle12-2024
Certificate - Medical Assistant
US Career Institute
01-2016
High School Diploma -
Presque Isle High School
Presque Isle, ME06-2011
Skills
- Revenue cycle management
- Managing records
- Patient registration
- Collecting payments
- HIPAA compliance
- Revenue Cycle Applications
- Experian
- System implementation
- Quality improvement
- Metrics analysis
- Clinical process expertise
- Program performance analysis
- Workflow efficiency
- Workflow processes
- Complaint resolution
- Account updating
- Prioritization
- Critical thinking
- Courteous demeanor
- Microsoft outlook
- Call center experience
- Problem-solving
- Project management
- Punctuality and reliability
- Spreadsheets
- Technical troubleshooting
- Active listening
- Time management
- Phlebotomy
- Intake control
- Medical office administration
- Patient-focused care
- Reliable team player
- Specimens collection and processing
- Procedure assistance
- Medical terminologies
- EMR / EHR
- Sterile technique
- Communicating with patient families
- Insurance authorizations
- Customer service
- Patient scheduling
- Vital signs and examinations
- Conflict resolution
- First aid
- Preparing specimens and samples
- Sterilization techniques
- Suture removal
- Certified in basic life support (BLS)
- Adaptable
- Simple dressings
- Infection control procedures
- Transporting patients
- Monitoring fluids
- Healthcare ethics
- Ambulation assistance
- Patient lifting
- End-of-life care
- Patient relationship building
- Assisting with personal grooming
- EHR management
- Inpatient care
- Responding to emergencies
Affiliations
- Enjoy various activities from reading to hiking and exploring the outdoors with my family.
Accomplishments
- Successful project lead in multiple projects
Certification
- BBA in Project Management
References
References available upon request.
Timeline
Clinical Informatics Specialist
Optum and Northern Light Health
02.2022 - Current
Customer Service Representative
Versant Power
09.2021 - 01.2022
Medical Assistant
Northern Light Health AR Gould Hospital
10.2014 - 09.2021
Certified Nursing Assistant
The Aroostook Medical Center
07.2011 - 11.2013
Waitress
Teresas Corner Cafe and Bakery
10.2010 - 07.2011
Dishwasher
Riverside Inn Restaurant
03.2009 - 10.2010
BBA - Project Management
University of Maine At Presque Isle
Certificate - Medical Assistant
US Career Institute
High School Diploma -
Presque Isle High School
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