Jordyn Beam
Altoona,PA
Summary
Proven track record in enhancing customer service and office efficiency, notably at Frick Ketrow Insurance. Skilled in data entry and client relations, I streamlined operations by over 30%. Known for exceptional organizational abilities and fostering positive client relationships through effective communication. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
4
4
years of professional experience
Work History
Receptionist
Frick Ketrow Insurance
04.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Beauty Advisor
Ulta Beauty Inc.
04.2023 - Current
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Recommended specific hair and beauty products to meet individual customer needs.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
Customer Service
Sam's Club
03.2020 - 08.2020
- Addressed customer service overflow to reduce complaints.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Maintained punctual delivery times for consistent customer service experience.
- Increased repeat business by providing exceptional customer service experiences.
Education
High School Diploma -
Bellwood-Antis High School
Bellwood, PABachelor of Arts - Strategic Communications
Pennsylvania State University
University Park, PA12.2025
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer and client relations
- Scheduling appointments
- Greeting and Seating Clients
- Data inputting
- Office Administration
- File Management
- Mail handling
- Multi-line telephone operation
Timeline
Receptionist
Frick Ketrow Insurance
04.2024 - Current
Beauty Advisor
Ulta Beauty Inc.
04.2023 - Current
Customer Service
Sam's Club
03.2020 - 08.2020
High School Diploma -
Bellwood-Antis High School
Bachelor of Arts - Strategic Communications
Pennsylvania State University