Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
14
14
years of professional experience
Work History
Owner
Jordyn Brewer Designs
01.2010 - Current
Entrusted to handle confidential and sensitive situations in professional matter.
Established lasting relationships with clients, providing ongoing support and maintenance for organized spaces.
Reduced stress levels for clients by transforming chaotic spaces into serene environments.
Efficiently managed moving processes by coordinating packing, labeling, and unpacking services to ensure a seamless transition into organized new homes.
Boosted productivity levels by designing functional home office setups complete with filing systems and workspace organization.
Demonstrated leadership skills in managing projects from concept to completion.
Planned special events such as parties or family gatherings with attention to detail and organization.
Unit Secretary
White Rock Medical Center
04.2021 - 12.2022
Monitored inventory levels, ordered and replenished supplies for the entire L&D Unit.
Reduced wait times for patients by accurately updating charts and promptly notifying physicians of changes in medical conditions or test results.
Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
Executed administrative duties to facilitate unit tasks and meet team goals.
Received and routed laboratory results to correct clinical staff members.
Scheduled appointments and maintained department master schedule. ( Cerner Technologies )
Maintained Delivery Book and in constant contact with multiple Dr. Offices to facilitate efficient patient flow.
Expedited patient admissions process by gathering essential data from patients upon arrival and accurately entering it into electronic health records systems.
Performed various administrative tasks by filing, copying and faxing documents.
Served as a liaison between the unit secretary team and other departments within the hospital, fostering strong working relationships that benefited overall facility function.
Boosted staff morale through clear communication, professionalism, and collaboration in daily activities across various roles within hospital settings.
Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
Enhanced patient care by efficiently managing medical records and promptly scheduling appointments.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
Answered phone calls and messages for 10 OBGYN's and 3 separate departments.
Greeted visitors and initiated triage processes for clients to streamline patient flow.
Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
Proven ability to develop and implement creative solutions to complex problems.
Skilled at working independently and collaboratively in a team environment.
Exercised leadership capabilities by successfully motivating and inspiring others.
Learned and adapted quickly to new technology and software applications.
Passionate about learning and committed to continual improvement.
Worked flexible hours across night, weekend, and holiday shifts.
Administrative Coordinator
One Biosciences
10.2019 - 11.2022
Organized spaces, materials and supported team w packaging, shipping and meeting inventory demands.
Resolved issues with product development from inception through post-commercialization processes.
Designed processes to increase efficiency by minimizing error and reducing repetitive tasks.
Assisted in organizing and overseeing assignments to drive operational excellence.
Kept equipment maintained, facility clean, and organized and inventory stocked to maximize performance.
Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Assisted with troubleshooting equipment issues, quickly resolving problems to minimize downtime and maintain production targets.
Met production targets and tight deadlines by collaborating closely with team members.
Weighed and measured items to prevent waste and meet quality standards.
Loaded and unloaded products onto and off delivery trucks to support seamless operations.
Improved future events by evaluating successes and failures of previous private and corporate gatherings.
Elevated company reputation through meticulous attention to detail in all aspects of work output.
Updated database of contacts and resources for company-wide distribution.
Volunteered to help with special projects of varying degrees of complexity.
Education
High School Diploma -
Rockwall High School
Rockwall, TX
05.2004
Skills
Performance Improvements
Effective leader
Teamwork and Collaboration
Customer Service
Timeline
Unit Secretary
White Rock Medical Center
04.2021 - 12.2022
Administrative Coordinator
One Biosciences
10.2019 - 11.2022
Owner
Jordyn Brewer Designs
01.2010 - Current
High School Diploma -
Rockwall High School
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