Jordyn Brown
Merriam,KS
Summary
Dynamic professional with extensive experience in customer service and project management, dedicated to ensuring seamless operations. Strong multitasking abilities, effective communication skills, and problem-solving. Known for a reliable and organized approach to tasks, fostering collaboration and efficiency within teams.
Overview
8
8
years of professional experience
Work History
Scheduling and Project Coordinator
GAF Energy
05.2024 - Current
- Utilize software tools like Excel, Outlook and Salesforce to manage projects and coordinate appointments.
- Maintain up-to-date database of staff availability, qualifications, and preferences to aid in scheduling.
- Support other departments by assisting with data entry and filing.
- Streamline project timelines by efficiently coordinating tasks among various teams.
Regional Customer Service Representative
West Shore Home
09.2023 - 05.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Led daily meetings with management to go over current service requests and methods to implement to improve the customer experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Business Development Associate
Ferman Automotive
10.2020 - 08.2023
- Identified new business opportunities through cold calling and prospective database leads.
- Managed sales leads by responding to inquiries, setting appointments and answering questions on vehicles and services.
- Supported Management by processing closing reports, ensuring sales leads were handled in a timely manner and assisting new associates with training.
Financial Service Associate
Amscot
07.2018 - 10.2020
- Delivered outstanding customer service during the processing of payday loans, wire transfer, and check cashing.
- Maintained follow-up calls to alert customers of payments due helping them to achieve their financial goals.
- Demonstrated meticulous attention to detail in the handling of large amounts of cash achieving consistent accuracy.
Shift Lead
Rockport
01.2018 - 07.2018
- Coordinated logistics for store opening and closing including cash handling, reconciliation, and deposits.
- Developed and implemented sales strategies to drive sales results and capture email addresses for marketing campaigns.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
Education
High School Diploma -
Staley High School
Kansas City, MO01-2014
Skills
- Attention to detail
- Sales Strategy
- Customer Service
- Problem Solving
- Interpersonal Communication
- Logistics Planning
- Data entry
- Schedule management
- Project coordination
Timeline
Scheduling and Project Coordinator
GAF Energy
05.2024 - Current
Regional Customer Service Representative
West Shore Home
09.2023 - 05.2024
Business Development Associate
Ferman Automotive
10.2020 - 08.2023
Financial Service Associate
Amscot
07.2018 - 10.2020
Shift Lead
Rockport
01.2018 - 07.2018
High School Diploma -
Staley High School
Similar Profiles
Mark KendrickMark Kendrick
Territory Manager at GAF ENERGYTerritory Manager at GAF ENERGY
Veronica RuskVeronica Rusk
Solar Partner Operations Specialist at GAF EnergySolar Partner Operations Specialist at GAF Energy
Jonathan CookeJonathan Cooke
Crew Lead at GAF EnergyCrew Lead at GAF Energy
Tucker ReedTucker Reed
Professional Photographer/Real-estate Assistant at Joni BurchettProfessional Photographer/Real-estate Assistant at Joni Burchett
Jeff GoodrumJeff Goodrum
Retail and Events Promoter at Renewal by AndersenRetail and Events Promoter at Renewal by Andersen