Jordyn Ceplina
Kent,WA
Summary
Skilled multitasker with superior work ethic and great teamwork, problem-solving, and organizational skills. Willing to take on any task to help the team. Reliable and dedicated team player with an attention to detail approach.
Overview
2
2
years of professional experience
Work History
Work Study Student
Veterans Service Center
04.2022 - 08.2023
- Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
- Interacted with students by phone, email, or in-person to provide information.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Collaborated with staff members to guarantee students received best possible customer service.
- Supported staff on special assignments and ad hoc projects.
- Assisted with onboarding of new employees.
Manager
Starbucks
08.2021 - 03.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Associate of Applied Science - Network Security Engineer
Highline College
Des Moines, WA06.2024
Skills
- Data Entry
- Customer Service
- Help Desk Support
- Network Security Measures
- Linux Operating System
- Network Troubleshooting
- Active Directory
- Network Configuration
- Cisco Devices
- Network Device Monitoring
Competitions
- Cyberforce (October 2023)
- Trend Micro CTF (July 2023)
- Target & WiCyS Cyber Defense Challenge (March 2023)
- National Cyber League Individual and Team game (March 2023)
- Pacific Rim Collegiate Cyber Defense (March 2023)
Timeline
Work Study Student
Veterans Service Center
04.2022 - 08.2023
Manager
Starbucks
08.2021 - 03.2022
Associate of Applied Science - Network Security Engineer
Highline College
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