Jordyn Chalmers
Vacaville,CA
Summary
Management professional bringing background, leadership talents, and focus on performance. Continuously reviews work to identify areas of opportunity. Focused on enhancing workflows and procedures to maximize team success.
Overview
8
8
years of professional experience
Work History
Store Leader
Quick Quack Car Wash
Dixon, CA
12.2024 - Current
- Maximized profits by controlling costs and managing budgets effectively.
- Hired, trained, and evaluated personnel; addressed team member concerns, and grievances.es.
- Identified opportunities for process improvements within existing systems.
- Conducted daily store walk-throughs to identify any maintenance needs or security risks.
- Provided feedback on performance of team members through regular appraisals.
- Analyzed sales figures and implemented strategies to increase revenue.
- Maintained store operations by following policies and procedures; completed reports.
- Kept track of staff attendance records and updated payroll information accordingly.
- Resolved customer complaints quickly and efficiently.
Assistant Store Leader
Quick Quack Car Wash
Vacaville, CA
08.2022 - 12.2024
- Resolved conflicts between staff members in an efficient and professional manner.
- Ensured compliance with company policies, safety regulations, and industry standards at all times.
- Developed and implemented plans for daily operations.
- Provided guidance and leadership to store team members.
- Managed returns and exchanges efficiently while providing excellent customer service.
- Maintained open door policy to help employees feel comfortable voicing concerns.
- Trained team members on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
Team Member
Quick Quack Car Wash
Vacaville, CA
02.2020 - 08.2022
- Assisted customers with product selection and ordering process.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning.
- Collaborated with team members to maximize productivity and efficiency.
- Operated cash registers to process payments from customers.
- Upheld high standards of productivity and quality in operations.
- Rotated through series of different stations based on team needs.
- Trained new team members using approved training materials and information.
Jump Patrol, Party Host, and Front Desk
Rockin' Jump Trampoline Park
Vacaville, CA
01.2018 - 02.2020
- Assisted customers in signing waivers and understanding rules.
- Inspected trampoline bed for wear and tear regularly.
- Instructed guests on safe use of equipment.
- Organized special events such as birthday parties.
- Trained new staff members on policies and procedures.
- Responded promptly to inquiries via phone calls.
- Maintained a clean and organized facility at all times.
- Prepared equipment, facilities, and reusable supplies for each day's use and set up for special events.
- Kept gym areas clean, organized, and free of hazards that could hurt kids.
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
- Assisted with meal times by serving food, cleaning up after meals, and helping with snack time preparation.
Education
Associate of Science - General Sciences
Solano Community College
Fairfield, CA05-2023
High School Diploma -
Will C Wood High School
Vacaville, CA06-2019
Skills
- Customer service
- Conflict resolution
- Team leadership
- Problem solving
- Communication skills
- Time management
References
References available upon request.
Timeline
Store Leader
Quick Quack Car Wash
12.2024 - Current
Assistant Store Leader
Quick Quack Car Wash
08.2022 - 12.2024
Team Member
Quick Quack Car Wash
02.2020 - 08.2022
Jump Patrol, Party Host, and Front Desk
Rockin' Jump Trampoline Park
01.2018 - 02.2020
Associate of Science - General Sciences
Solano Community College
High School Diploma -
Will C Wood High School