Summary
Overview
Work History
Education
Skills
Timeline
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Jordyn Chan

Mount Laurel,NJ

Summary

Accomplished Dog Trainer and Sales Associate with a proven track record in client account management and upselling, demonstrated at Petsmart and various retail positions. Excelled in creating individualized training plans and enhancing customer satisfaction through expert needs assessment and problem-solving. Skilled in payment processing and maintaining a flexible schedule, consistently achieving positive outcomes in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Dog Trainer

Petsmart
Warminster, PA
10.2024 - Current
  • Kept records documenting animal health, diet or behavior.
  • Responded promptly to customer inquiries related to services provided or general questions about canine behavior.
  • Advised animal owners regarding purchase of specific animals.
  • Developed long-term relationships with clients and bonded with animals through regular contact.
  • Utilized positive reinforcement techniques to encourage desirable behaviors in dogs.
  • Provided educational seminars for pet parents on topics such as puppy development stages and preventative care measures.
  • Created individualized training plans for each dog based on their needs and abilities.
  • Utilized positive reinforcement techniques while working with dogs in order to create an atmosphere of trust and respect between handler and pet.
  • Advised owners on strategies for continuing training and reinforcing lessons.

Sales Associate

Penny by Plaza
Glenside, PA
10.2023 - Current
  • Provided accurate information about products, prices and services.
  • Processed credit card transactions quickly and securely.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Greeted customers and provided exceptional customer service.

Seasonal Sale Asscoiate

Coach
Malrton, NJ
10.2024 - 01.2025
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Bagged or packaged purchases and wrapped gifts.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Organized backroom areas to maintain a clean and organized work environment.
  • Managed multiple tasks simultaneously while maintaining attention to detail.

Sales Associate

LL Bean
Marlton, NJ
06.2020 - 02.2021
  • Organized stockroom shelves according to size, color or style.
  • Conducted inventories on a regular basis to track stock levels.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Bagged or packaged purchases and wrapped gifts.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Greeted customers to determine wants or needs.

Education

High School Diploma -

Lenape High School
Medford, NJ
05-2022

Skills

  • Payment Processing
  • Customer Needs Assessment
  • Order Processing
  • Upselling
  • Client Account Management
  • Shipment Processing
  • Reliable and punctual
  • Problem-solving skills
  • Flexible Schedule
  • Dog training
  • Animal handling

Timeline

Dog Trainer

Petsmart
10.2024 - Current

Seasonal Sale Asscoiate

Coach
10.2024 - 01.2025

Sales Associate

Penny by Plaza
10.2023 - Current

Sales Associate

LL Bean
06.2020 - 02.2021

High School Diploma -

Lenape High School

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Jordyn Chan