Jordyn Chesko
Birdsboro,PA
Summary
Dynamic and reliable professional with a proven track record at Zia Marie’s Pub, excelling in high-volume environments. Demonstrates exceptional multitasking and customer service expertise, enhancing client satisfaction and loyalty. Skilled in responsible alcohol service and fostering positive team dynamics. Achieved significant improvements in service efficiency and customer rapport.
Overview
3
3
years of professional experience
Work History
Bartender
Zia Marie’s Pub
02.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Waitress
K-Ville Hotel & Tavern
04.2021 - 01.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Twin Valley High School
Morgantown, PA2017
Skills
Strong multitasking
Customer Service
Liquor, beer, and wine knowledge
Highly reliable
Patience and Tolerance
Outgoing Personality
Customer service expertise
Responsible Alcohol Service
Timeline
Bartender
Zia Marie’s Pub
02.2023 - Current
Waitress
K-Ville Hotel & Tavern
04.2021 - 01.2023
Twin Valley High School