JORDYN COHN
Baton Rouge,LA
Summary
Skilled property management professional experienced overseeing operational aspects, tenant relations, office management and maintenance coordination. Successful balancing tenants rights with business considerations to achieve financial targets. Excellent interpersonal, communication, marketing and leadership abilities.
Overview
14
14
years of professional experience
Work History
Senior Client Manager
HR Solutions / Centura Benefit Solutions
Baton Rouge , LA
2023.03 - Current
- Provided support to internal teams on client-related inquiries, requests, and complaints.
- Managed multiple projects simultaneously while meeting deadlines and budget requirements.
- Ensured compliance with industry regulations when dealing with clients' needs or requests.
- Resolved escalated customer disputes in an efficient manner while maintaining positive relationships with clients.
- Trained junior staff members on various aspects of client management such as communication techniques, problem resolution skills.
- Developed and maintained relationships with key clients to ensure customer satisfaction and retention.
- Assisted sales team in developing presentations related to proposed solutions for prospective customers.
Client Manager
Gallagher Arthur J
Baton Rouge , LA
2021.05 - 2023.03
- Provided support to clients during implementation of new products or services.
- Participated in trade shows and conferences representing the organization's interests in front of potential clients.
- Provided quotes on various types of insurance policies.
- Researched relevant policy information to answer customer questions.
- Ensured compliance with company guidelines and regulatory standards when dealing with customers' accounts or policies.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
Assistant Property Manager
Greystar Real Estate Partners LLC
Baton Rouge , LA
2017.03 - 2021.05
- Oversaw daily operations, leasing, maintenance, and administration for various properties.
- Managed all income, rent payments, and invoices.
- Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
- Completed monthly pre-close and accounting month end close out.
- Increased occupancy from 83% to 95%
- Planned and coordinated several resident appreciation events.
Leasing Consultant
Citiscape At Essen Apartments
Baton Rouge , LA
2016.01 - 2017.03
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Identified, developed, and evaluated marketing strategies based on knowledge of company objectives and market trends.
- Focused on social media, online marketing outlets, direct marketing to local businesses and preferred employers in the area.
- Maintained high customer approval rating as result of dynamic service, exemplary support and interpersonal communication.
Key Manager
Capitol City Grill
Baton Rouge , LA
2013.05 - 2016.02
- Key manager duties included; shift leader of staff, and opening and closing business.
- Coordinated catering and events; wedding rehearsal dinners, receptions, corporate parties and lunches, business meetings, and special event celebrations.
- Maintained successful relationships with several downtown businesses.
Event Coordinator
Drakes LSU Catering
Baton Rouge , LA
2013.08 - 2016.01
- Coordinated and helped manage wedding receptions, silent auctions, booster fundraisers.
- Catered and managed suites at LSU football and baseball stadiums.
Marketing Intern
Marucci Sports LLC
Baton Rouge , LA
2011.01 - 2013.08
- Helped develop marketing and internet-based business promotions, improving organizational opportunities for success.
- Performed administrative support function for senior staff including creating proposals and organizing documentation.
Education
Bachelor of Science - Sports Management And Commerce, Business Minor
Louisiana State University And A&M College
Baton Rouge, LASkills
- Marketing strategies
- Customer service
- Deadline-driven
- Networking abilities
- Relationship building and rapport
- Accounting
- Accounts payable and receivable
- Event Planning
- Networking
- Problem solving
- Microsoft Office
- Digital advertising
Timeline
Senior Client Manager
HR Solutions / Centura Benefit Solutions
2023.03 - Current
Client Manager
Gallagher Arthur J
2021.05 - 2023.03
Assistant Property Manager
Greystar Real Estate Partners LLC
2017.03 - 2021.05
Leasing Consultant
Citiscape At Essen Apartments
2016.01 - 2017.03
Event Coordinator
Drakes LSU Catering
2013.08 - 2016.01
Key Manager
Capitol City Grill
2013.05 - 2016.02
Marketing Intern
Marucci Sports LLC
2011.01 - 2013.08
Bachelor of Science - Sports Management And Commerce, Business Minor
Louisiana State University And A&M College
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