Jordyn Curtis
Frederick,Maryland
Summary
Energetic Administrative Coordinator skilled in providing quality administrative support, with experience spanning multiple industries. Dedicated to leading highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship building skills.
Overview
5
5
years of professional experience
Work History
Team Lead/Supervisor
Walmart, Inc
Frederick, MD
12.2020 - 03.2021
- Lead a small team of associates to delegate daily tasks such as cleaning providing product knowledge on apparel and shoes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Introduced team contests and goals to enhance productivity and improve employee morale.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
- Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Fashion Coordinator
Gabe’s, Inc, Gabriel Brothers, Inc
Frederick, MD
07.2020 - 09.2020
- Encouraged department performance and sales through merchandising and marketing efforts for the department.
- Assisted in organizing style-outs, fittings and looks process with internal and outside stylist.
- Created stunning displays to capture customer attention. and increase sales.
- Set up dressing rooms as customers shopped to increase number of selections and make experience more enjoyable.
- Dressed and accessorized mannequins to highlight featured clothing and accessories.
- Wore smart outfits composed of items from current collection to showcase possible pairings for customers.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Opened and closed store independently when needed and prepared nightly bank drop for manager.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
Sales Associate
Under Armour
Clarksburg, MD
07.2018 - 08.2020
- Increased the financial performance by ensuring sales and profit goals were properly implemented and achieved.
- Drove sales in the store by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, inventory levels, cleanliness of the area.
- Built customer loyalty by assisting an average of 150 customers per day in finding, selecting, or recommending store items.
- Stocked and rotated merchandise as well as the removal of damaged or out-of-date goods.
- Cleaned and organized product displays and secured fragile and high-shrink products.
- Fulfilled all retail clerk duties in a high-end sales outlet and facilitated funds accurately through cashier experience Home2 Suites by Hilton Frederick, MD.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
Guest Services Representative
Hilton Hotel
Baltimore, Leesburg, MD. VA.
05.2019 - 12.2019
- Point of reference for those who needed assistance/direction of Frederick, MD and surrounding areas, Made travel arrangements for sightseeing and other activities for in-house and future guests.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained junior team members in customer service strategies and property policies.
- Kept up to date on hotel and local happenings, including events, restaurant menu, occupancies, staff updates and VIP guests.
- Managed guest/group reservations On Q experience (a, program to complete reservations and other functions).
- Took notes on long-term and return customers in order to deliver personalized customer treatment and service.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Orientation Coordinator
Hood College
Frederick, MD
04.2017 - 01.2019
- Planned and executed orientation events for prospective students.
- Oversaw a staff of 24 assistants to exude Hood College’s policies and practices while providing any answers/guidance needed.
- Conducted interviews with prospective staff/faculty alongside tenure administration.
- Answered calls/emails coordinating Orientation Weekend.
- Displayed vast knowledge of my job role through comforting and answering questions for prospective students and parents on Hood College’s studies, extracurricular activities, sports, and campus life.
- Coordinated resources and other activities around Hood College and the surrounding Frederick area.
- Assisted with transition to college life by providing one-on-one support.
- Helped students troubleshoot and resolve issues with registration.
- Facilitated group activities among assigned students and promoted community bonds through engaging events.
Education
Bachelor of Arts - Communication & Media Studies, African American Studies
Hood College
Frederick, MD05.2020
Skills
- Priority management
- Business Development
- Business planning
- Budgeting
- Operations management
- Staff Management
- Business administration
- Sales and marketing
Additional Information
- Thurgood Marshall Award (2017-2018)
- Black Student Union President (2016-2019)
- Student Leader of the Year (2018)
- Black History Month Guest Speaker – Urbana High School (2017-2019)
Timeline
Team Lead/Supervisor
Walmart, Inc
12.2020 - 03.2021
Fashion Coordinator
Gabe’s, Inc, Gabriel Brothers, Inc
07.2020 - 09.2020
Guest Services Representative
Hilton Hotel
05.2019 - 12.2019
Sales Associate
Under Armour
07.2018 - 08.2020
Orientation Coordinator
Hood College
04.2017 - 01.2019
Bachelor of Arts - Communication & Media Studies, African American Studies
Hood College