Jordyn Diaz

• Enhance customer satisfaction by promptly attending to their needs and providing personalized service.
• Handle accurate transactions, communication/ teamwork.
• Address customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Fulfill role of cross trainer; new server/to-go training
• Fulfill significant roles in both Front and Back of House of the establishment at this time.

• (Temp)- Remote position
• Member/ Patient customer service representative for Health Plan.
• Assist members with Medicaid, Medicare, and Commercial health insurance.
• Assist with Medical/ Dental benefit verification, claims and denials, COB/ EOB, deductibles, copays, OOP, and coinsurance verification and questions .
• Maintained detailed records of member interactions, ensuring proper follow-up and resolution of issues.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Provide exceptional care and strive for one call satisfaction with every member.
• HIPAA/ PHI compliant

• Student, work-study position at University main campus library. Student assistant for Monica Dorme; Library manager.
• Organized and maintained filing system to keep documentation easily accessible to fulfill requests for information.
• Completed clerical tasks such as filing, copying, and distributing mail.
• Enhanced office efficiency by organizing and maintaining files, records, and resources.
• Increased department productivity through effective time management and prioritization of tasks.
• Supported administrative staff with data entry tasks, ensuring accuracy in record-keeping systems.

I was employed for my mother's boss in a busy, private dental office.

Office Assistant fulfilled role

• Documented patient dental health information, medical history and vital signs for future reference.
• Completed clerical tasks such as filing, copying, confirm appointments and distribute inventory and mail.
• Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.

Dental Assistant fulfilled role

• Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
• Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
• Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
• Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
• Staged tray for procedures by arranging dental instruments and equipment.

• Lead cashier associate/ New employee trainer
• First person to establish initial interaction with customers and provide welcoming experience.
• Job duties were not limited to performing purchase and money transactions, replenishing inventory, and providing customer satisfaction.
• Provided exceptional customer service by addressing concerns promptly and professionally, retaining loyal clientele.

• CNA course requirements: volunteer 100+ clinical hours of assisting and caring for residents in assisted living care facility.
• Assisted patients with daily living activities for enhanced quality of life.
• Delivered high-quality personal care services within the scope of practice as a CNA student, ensuring patient satisfaction through compassion and empathetic care.
• Facilitated personal hygiene management, feeding and ambulation.
• CPR certification, medical terminology experience, and HIPAA compliant.