Jordyn Douglas
Homestead,FL
Summary
- Effectively engages with customers and addressing their needs.
- Ability to successfully resolve conflicts and customer complaints.
- Handles challenging situations calmly and professionally.
- Pays close attention to details.
- Works collaboratively with team members.
- Strong communication skills.
Overview
3
3
years of professional experience
Work History
Front Service Clerk
Publix
05.2022 - Current
- Exceeded customer expectations with attentive service while managing multiple tasks simultaneously during busy periods.
- Assisted in maintaining a clean and organized store environment for optimal shopping experiences.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved customer issues with professionalism, escalating concerns to management when necessary.
- . Adapted well under pressure during high-volume hours or holiday seasons, consistently delivering prompt and courteous service to customers.
- . Demonstrated strong attention-to-detail when scanning products at the register, reducing errors that would impact inventory accuracy.
Education
High School Diploma -
Biotech @ Richmond Heights
Miami, FL06-2024
Certificate - Security
Integrity Security School
Miami, FL09-2024
No Degree -
Miami Dade College
Miami, FL06-2028
Skills
- Customer Engagement
- Store maintenance
- Listening Skills
- Administrative Skills
- Hospitality services
- Complaint Handling
- Time Management
- Problem-solving skills
Additional Information
Eager security officer seeking to apply my customer service and conflict resolution skills in security protocols and ensuring the safety and well-being of others.
Timeline
Front Service Clerk
Publix
05.2022 - Current
High School Diploma -
Biotech @ Richmond Heights
Certificate - Security
Integrity Security School
No Degree -
Miami Dade College