Effectively engages with customers and addressing their needs.
Ability to successfully resolve conflicts and customer complaints.
Handles challenging situations calmly and professionally.
Pays close attention to details.
Works collaboratively with team members.
Strong communication skills.
Overview
3
3
years of professional experience
Work History
Front Service Clerk
Publix
05.2022 - Current
Exceeded customer expectations with attentive service while managing multiple tasks simultaneously during busy periods.
Assisted in maintaining a clean and organized store environment for optimal shopping experiences.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Resolved customer issues with professionalism, escalating concerns to management when necessary.
. Adapted well under pressure during high-volume hours or holiday seasons, consistently delivering prompt and courteous service to customers.
. Demonstrated strong attention-to-detail when scanning products at the register, reducing errors that would impact inventory accuracy.
Education
High School Diploma -
Biotech @ Richmond Heights
Miami, FL
06-2024
Certificate - Security
Integrity Security School
Miami, FL
09-2024
No Degree -
Miami Dade College
Miami, FL
06-2028
Skills
Customer Engagement
Store maintenance
Listening Skills
Administrative Skills
Hospitality services
Complaint Handling
Time Management
Problem-solving skills
Additional Information
Eager security officer seeking to apply my customer service and conflict resolution skills in security protocols and ensuring the safety and well-being of others.