Hi, I’m
Jordyn Durazzi
Client Success
Bethlehem,PA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a Client Success position. Ready to help team achieve company goals.
Overview
4
years of professional experience
5
years of post-secondary education
Work History
AetnaRemote
Senior Health Specialist
12.2022 - Current
Job overview
- Conducted health assessments for the Medicare/Medicaid population, documenting members' needs
- Provided compassionate support and guidance, demonstrating effective crisis management skills.
CBR CapitalRemote
Client Success Manager
06.2021 - Current
Job overview
- Established and maintained strong, long-lasting relationships with key clients
- Acted as a trusted advisor, understanding clients' unique business requirements and providing tailored solutions
- Developed and maintained positive relationships with a diverse portfolio of clients, ensuring their understanding of credit reports and personalized action plans
- Led seamless onboarding processes for new clients, ensuring a positive transition.
Lehigh Valley HealthEmmaus PA
Medical Assistant
01.2022 - 11.2022
Job overview
- Roomed patients, addressed clinical needs, and assisted healthcare providers in delivering high-quality care.
Air VisitsLittle Falls NJ
Team Lead, Medical Scribe/Medical Assistant
01.2020 - 09.2020
Job overview
- Screened and assessed patients, contributing to the COVID-19 hotline during the pandemic
- Demonstrated strong leadership by effectively delegating tasks and conducting comprehensive training.
Education
Excelsior CollegeAlbany, NY
Bachelors/Masters from (Administration)
05.2019 - Current
University Overview
Mode: Remote
Skills
Customer Success:
Excellent interpersonal and communication skills, fostering collaboration and engagementProficient in Salesforce, EMR systems (EPIC), and adept at learning new technologiesStrong time management, strategic planning, and problem-solving abilitiesKnowledgeable in telehealth practices, CPT coding, and customer-focused interactionsMedical Office Management:Experienced in medical office procedures, including phlebotomy, ICD-10 coding, and insurance verificationPossess clerical experience with exceptional phone etiquetteInteractive communication skills
Additional Attributes
- Collaborative and Customer-Focused:
- Demonstrated collaborative approach in client interactions.
- Prioritized customer needs and contributed to customer success.
- Ambitious, Curious, and Resourceful:
- Proven ability to work hard, self-driven, and creative in finding solutions.
- Track record of driving success through hard work and achieving results.
- Disciplined and Reliable:
- Successfully managed distributed work, consistently delivering commitments.
- Effective communication and expectation setting in case of challenges.
- Appreciative of Honest Feedback:
- Viewed feedback as an opportunity for improvement and growth.
- Motivated to Learn and Grow:
- Passionate about technology and committed to continuous learning.
Timeline
Senior Health Specialist
Aetna
12.2022 - Current
Medical Assistant
Lehigh Valley Health
01.2022 - 11.2022
Client Success Manager
CBR Capital
06.2021 - Current
Team Lead, Medical Scribe/Medical Assistant
Air Visits
01.2020 - 09.2020
Excelsior College
Bachelors/Masters from (Administration)
05.2019 - Current