Summary
Overview
Work History
Education
Skills
Additional Attributes
Timeline
Hi, I’m

Jordyn Durazzi

Client Success
Bethlehem,PA
Jordyn Durazzi

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure a Client Success position. Ready to help team achieve company goals.

Overview

4
years of professional experience
5
years of post-secondary education

Work History

Aetna
Remote

Senior Health Specialist
12.2022 - Current

Job overview

  • Conducted health assessments for the Medicare/Medicaid population, documenting members' needs
  • Provided compassionate support and guidance, demonstrating effective crisis management skills.

CBR Capital
Remote

Client Success Manager
06.2021 - Current

Job overview

  • Established and maintained strong, long-lasting relationships with key clients
  • Acted as a trusted advisor, understanding clients' unique business requirements and providing tailored solutions
  • Developed and maintained positive relationships with a diverse portfolio of clients, ensuring their understanding of credit reports and personalized action plans
  • Led seamless onboarding processes for new clients, ensuring a positive transition.

Lehigh Valley Health
Emmaus PA

Medical Assistant
01.2022 - 11.2022

Job overview

  • Roomed patients, addressed clinical needs, and assisted healthcare providers in delivering high-quality care.

Air Visits
Little Falls NJ

Team Lead, Medical Scribe/Medical Assistant
01.2020 - 09.2020

Job overview

  • Screened and assessed patients, contributing to the COVID-19 hotline during the pandemic
  • Demonstrated strong leadership by effectively delegating tasks and conducting comprehensive training.

Education

Excelsior College
Albany, NY

Bachelors/Masters from (Administration)
05.2019 - Current

University Overview

Mode: Remote

Skills

Customer Success:

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Additional Attributes

  • Collaborative and Customer-Focused:
  • Demonstrated collaborative approach in client interactions.
  • Prioritized customer needs and contributed to customer success.
  • Ambitious, Curious, and Resourceful:
  • Proven ability to work hard, self-driven, and creative in finding solutions.
  • Track record of driving success through hard work and achieving results.
  • Disciplined and Reliable:
  • Successfully managed distributed work, consistently delivering commitments.
  • Effective communication and expectation setting in case of challenges.
  • Appreciative of Honest Feedback:
  • Viewed feedback as an opportunity for improvement and growth.
  • Motivated to Learn and Grow:
  • Passionate about technology and committed to continuous learning.

Timeline

Senior Health Specialist

Aetna
12.2022 - Current

Medical Assistant

Lehigh Valley Health
01.2022 - 11.2022

Client Success Manager

CBR Capital
06.2021 - Current

Team Lead, Medical Scribe/Medical Assistant

Air Visits
01.2020 - 09.2020

Excelsior College

Bachelors/Masters from (Administration)
05.2019 - Current
Jordyn DurazziClient Success