Hardworking and passionate job seeker with strong organizational skills eager to secure a Client Success position. Ready to help team achieve company goals.
Overview
4
years of professional experience
5
years of post-secondary education
Work History
Aetna
Remote
Senior Health Specialist
12.2022 - Current
Job overview
Conducted health assessments for the Medicare/Medicaid population, documenting members' needs
Provided compassionate support and guidance, demonstrating effective crisis management skills.
CBR Capital
Remote
Client Success Manager
06.2021 - Current
Job overview
Established and maintained strong, long-lasting relationships with key clients
Acted as a trusted advisor, understanding clients' unique business requirements and providing tailored solutions
Developed and maintained positive relationships with a diverse portfolio of clients, ensuring their understanding of credit reports and personalized action plans
Led seamless onboarding processes for new clients, ensuring a positive transition.
Lehigh Valley Health
Emmaus PA
Medical Assistant
01.2022 - 11.2022
Job overview
Roomed patients, addressed clinical needs, and assisted healthcare providers in delivering high-quality care.
Air Visits
Little Falls NJ
Team Lead, Medical Scribe/Medical Assistant
01.2020 - 09.2020
Job overview
Screened and assessed patients, contributing to the COVID-19 hotline during the pandemic
Demonstrated strong leadership by effectively delegating tasks and conducting comprehensive training.
Education
Excelsior College
Albany, NY
Bachelors/Masters from (Administration)
05.2019 - Current
University Overview
Mode: Remote
Skills
Customer Success:
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Additional Attributes
Collaborative and Customer-Focused:
Demonstrated collaborative approach in client interactions.
Prioritized customer needs and contributed to customer success.
Ambitious, Curious, and Resourceful:
Proven ability to work hard, self-driven, and creative in finding solutions.
Track record of driving success through hard work and achieving results.
Family Group Decision Making Specialist at Northampton County Children, Youth and FamiliesFamily Group Decision Making Specialist at Northampton County Children, Youth and Families