Jordyn Ebbole
Dickinson
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
12
12
years of professional experience
Work History
Pharmacy Technician Trainee
Thrifty White
09.2024 - 05.2025
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
- Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
- Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
- Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
OFFICE MANAGE
SOUTHSIDE SALOON
01.2013 - 11.2024
- QuickBooks
- Bartender as needed
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Cleaner as needed
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed and motivated employees to be productive and engaged in work.
- Addressed employee inquiries regarding pay issues promptly, fostering positive relationships between management and staff members.
- Coordinated new hire and termination processes to facilitate smooth operations.
ASSISTANT
BRAUN BUSINESS & TAX
01.2019 - 01.2020
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Optimized expense tracking, significantly reducing overhead costs by meticulously reviewing and reconciling monthly expenses.
Education
Bachelor of Science - Business
University of Phoenix
05.2023
Associate of Arts - Business Fundamentals
University of Phoenix
03.2021
Diploma - undefined
Southwest Community High School
05.2013
Skills
- Motivated
- Quick learner
- Time management
- Organization
- Microsoft Office
- QuickBooks
- Medication dispensing
- Excellent math skills
- Patient confidentiality
- Problem-solving skills
- Customer service
Timeline
Pharmacy Technician Trainee
Thrifty White
09.2024 - 05.2025
ASSISTANT
BRAUN BUSINESS & TAX
01.2019 - 01.2020
OFFICE MANAGE
SOUTHSIDE SALOON
01.2013 - 11.2024
Associate of Arts - Business Fundamentals
University of Phoenix
Diploma - undefined
Southwest Community High School
Bachelor of Science - Business
University of Phoenix
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