Jordyn Erickson
Cleveland,TX
Summary
Front of House Staff Member with extensive experience in creating welcoming atmospheres, handling customer inquiries, and efficiently managing waitlists. Skilled in menu recommendations, special requests, and resolving complaints under pressure. Proactive team player committed to enhancing guest experiences and maintaining an organized, functional workspace. Customer-savvy accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Overview
2
2
years of professional experience
Work History
Front of House Staff Member
Chick-fil-A
03.2024 - 08.2024
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Elevated overall guest experience by skillfully handling special requests and accommodating individual needs whenever possible.
- Increased repeat business through friendly interactions and promptly addressing any issues or concerns.
- Maintained a well-stocked, organized front-of-house workspace for optimal functionality during peak hours.
Restaurant Hostess
The Toasted Yolk
11.2023 - 02.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Restaurant Hostess
The Toasted Yolk
01.2023 - 09.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Education
High School Diploma -
Texas Virtual Academy At Hallsville
Lewisville, TX2024
Skills
- Order Taking
- Greeting guests
- Cleanliness
- Memory retention
- Professional Appearance
- Phone Etiquette
- Cultural Awareness
- Handling Complaints
- Language skills
- Team Collaboration
Timeline
Front of House Staff Member
Chick-fil-A
03.2024 - 08.2024
Restaurant Hostess
The Toasted Yolk
11.2023 - 02.2024
Restaurant Hostess
The Toasted Yolk
01.2023 - 09.2023
High School Diploma -
Texas Virtual Academy At Hallsville