JORDYN FELDMAN
Santa Monica,CA
Summary
Highly motivated and hardworking student with a proven track record of academic excellence and strong communications. Focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Undergraduate Researcher
University Of California Santa Cruz MCD Biology Department
2023.09 - Current
- Studies the molecular mechanisms of RNA during transcription and its affects on pediatric Leukemia.
- Developed top-level skills in collaboration, interpersonal communication and writing through hands-on work and training.
- Conducted literature reviews - Assisted with data collection and analysis for research projects.
- Developed strong research - Learned new methodologies and technique for data analysis.
Tennis Concierge
Riviera Country Club
2021.08 - 2023.03
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Managed daily court reservations and lessons for guests.
- Facilitated 40 calls/day resulting in a 15% increase in member satisfaction.
- Verified the identification and documentation of 100+ daily guests.
- Collaborated with pro shop to maintain inventory and assist members with equipment purchases.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
Assistant Director
Fitness By The Sea
2023.06 - 2023.08
- Managed daily operations for a team of 20 staff members.
- Led daily activities and supervised campers to ensure a safe and fun environment.
- Managed scheduling and coordination of staff, programs, and logistics.
- Provided guidance and support to counselors and staff to facilitate a positive camp experience.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Manager of Buying & Advertising/Tennis Instructor
Palisades Tennis Center
2019.10 - 2021.08
- Processed $23,000 weekly sales leading to a 32% revenue increase.
- Created a curriculum of 5 lesson plans/week for children while maintaining accurate records of their learning goals.
- Advertised and helped the 2021 Summer Camp.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Head Coach of High School Varsity Women's Lacrosse
Santa Cruz High School
2023.11 - Current
- Developed athletes'' skills through personalized coaching, resulting in higher individual achievements.
- Organized and led practices and scrimmages to increase competitive attitude and skills.
- Fostered a positive team environment with clear communication and motivational techniques.
- Maintained strong relationships with athletes, parents, and school administrators for program support and success.
Social Chair
UCSC Women's Lacrosse Team
2022.10 - Current
- Organized and executed successful events, improving member engagement.
- Commits approximately 12 hours a week to practices, training, travel, and games while maintaining a full course load.
- Continues to develop a strong work ethic, perseverance, and determination to help achieve personal and goals.
MEMBER/VOLUNTEER
Emergency Medical Slugs Club
2022.10 - Current
- Collaborates with fellow members to organize and execute medical-themed events and activities.
- Partners with other clubs to provide medical accessibility for several events.
- Assisted with special events and programs.
Education
Bachelor of Science - Molecular, Cellular, And Developmental Biology
University of California Santa Cruz
Santa Cruz, CA06.2026
Skills
Time management
Critical thinking
Adaptability
Communication
Customer Service
Pipetting
Centrifugation
Medical Terminology
Microsoft Office Software
Leadership
Team Management
Certification
- CPR Certificate, Red Cross, 2023
- BLS Certificate, Red Cross, 2024
- M1 License, 2024
Timeline
Head Coach of High School Varsity Women's Lacrosse
Santa Cruz High School
2023.11 - Current
Undergraduate Researcher
University Of California Santa Cruz MCD Biology Department
2023.09 - Current
Assistant Director
Fitness By The Sea
2023.06 - 2023.08
Social Chair
UCSC Women's Lacrosse Team
2022.10 - Current
MEMBER/VOLUNTEER
Emergency Medical Slugs Club
2022.10 - Current
Tennis Concierge
Riviera Country Club
2021.08 - 2023.03
Manager of Buying & Advertising/Tennis Instructor
Palisades Tennis Center
2019.10 - 2021.08
Bachelor of Science - Molecular, Cellular, And Developmental Biology
University of California Santa Cruz
- CPR Certificate, Red Cross, 2023
- BLS Certificate, Red Cross, 2024
- M1 License, 2024
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