Jordyn Fennell
Mont B,TX
Summary
Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
10
10
years of professional experience
Work History
Server
Waffle House
09.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Answered customers' questions, recommended items, and recorded order information.
Tech
Environmental Earth Wise
10.2019 - 08.2021
- Maintained good working relationship with co-workers and management
- Assist in backing trucks up into tight spots
- Trained and supervised new employees
- Promoted and enforced safety standards and resolved workplace safety hazards
- Monitored and responded to spills, releases, and other emergencies
- Performed routine field assignments as trainee
- Prioritized work based on critical nature of customers' concerns and location groupings for maximum efficiency and service standards
- Ability to lift 50 pounds.
Cashier
Walmart
10.2018 - 10.2019
- Processed cash register transactions by inputting product costs and giving back change
- Greeted all customers and provided prompt and friendly service
- Bagged and packaged customer orders and purchases
- Verified prices and calculated totals using scanners and point of sale (POS) systems
- Assisted customers with locating items, answering questions and providing direction and service
- Maintained merchandise displays, including endcaps, floor displays, and aisles.
Server
Waffle House
01.2014 - 01.2017
- Transported food products, cleaned tables and counters, and stocked dining room supplies
- Communicated customers' menu choices and special requests to kitchen staff to minimize errors
- Answered phones and took phone orders for customer pick up or delivery
- Engaged customers in friendly conversation to boost satisfaction and loyalty to restaurant
- Handled as many as 4 tables at once with high service quality
- Took orders, made drinks and cleaned tables after guests' departures
- Suggested menu choices such as daily specials and appetizers to increase sales and meet upsell targets
- Gained familiarity with menu ingredients and cooking processes to respond to customer inquiries
- Greeted all guests with smile and friendly greeting
- Balanced trays with care to successfully deliver large volumes of food quickly.
Education
High School Diploma -
Barbers Hill
Mont B, TXSkills
- Customer Service
- Service call response
- Teamwork
- Verbal communication
- Prioritization
- Food Running
- Guest Engagement
Timeline
Server
Waffle House
09.2022 - Current
Tech
Environmental Earth Wise
10.2019 - 08.2021
Cashier
Walmart
10.2018 - 10.2019
Server
Waffle House
01.2014 - 01.2017
High School Diploma -
Barbers Hill