Jordyn Ferrin
St. George
Summary
Adept at fostering positive customer experiences and streamlining operations, I excelled in roles at The Pasta Factory and other esteemed venues. My expertise spans from enhancing cleanliness and hygiene to mastering venipuncture, underpinned by a talent for relationship building and assertive problem-solving. Achievements include training teams and significantly improving service efficiency.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
The Pasta Factory
01.2023 - Current
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
Barista Shift Supervisor
Beans And Brews
06.2023 - 12.2023
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
- Assisted customers with special requests and dietary concerns, ensuring their needs were met while adhering to company guidelines.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Pool Attendant
Arcadia Resort
04.2021 - 09.2021
- Moved umbrellas and lounge chairs at request of guests.
- Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
- Assisted in the maintenance of clean facilities, ensuring a healthy environment for patrons.
- Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
- Enhanced pool safety by enforcing pool rules and regulations diligently.
- Collaborated with other staff members to ensure efficient operations and a positive guest experience.
- Monitored weather conditions closely to ensure the safety of swimmers during adverse circumstances.
- Demonstrated attention to detail while inspecting swimming areas daily for potential hazards or issues requiring repair.
Education
High School Diploma -
Snow Canyon High School
St. George, UT05-2025
Certified Phlebotomist - Healthcare
Dixie Technical College
St. George, UT03-2025
Skills
- Customer service
- Greeting guests
- Active learning
- Cleanliness and hygiene
- Assertiveness
- Personal presentation
- Relationship building
- Venipuncture
Timeline
Barista Shift Supervisor
Beans And Brews
06.2023 - 12.2023
Restaurant Hostess
The Pasta Factory
01.2023 - Current
Pool Attendant
Arcadia Resort
04.2021 - 09.2021
High School Diploma -
Snow Canyon High School
Certified Phlebotomist - Healthcare
Dixie Technical College
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