Jordyn Gervasi
Gales Ferry,CT
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively addresses concerns.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Sandwich Artist
Subway
02.2024 - 06.2024
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Increased speed of service through effective multitasking and time management skills.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Restocked and rotated stock in display case to mitigate stock loss.
Host/Hostess
Fireside/Sunnyside
05.2023 - 08.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Education
High School Diploma -
Marine Science Magnet High School
Groton, CT06.2026
Skills
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Reliability and punctuality
- Cash handling proficiency
- Taking and Preparing Orders
- Phone and Online Order Processing
- Order Accuracy
Certification
EMT-B
Timeline
Sandwich Artist
Subway
02.2024 - 06.2024
Host/Hostess
Fireside/Sunnyside
05.2023 - 08.2023
High School Diploma -
Marine Science Magnet High School