Jordyn Gordon
Sweet Cacao Chocolates
Norman Park,GA
7
years of professional experience
Reliable and detail-oriented team player with extensive experience in customer-facing roles. Known for effective communication and maintaining high standards of service while managing multiple tasks. Eager to contribute to a dynamic team environment. Bachelor's degree in Psychology has prepared me by helping me to build a solid foundation in human behavior, conflict resolution and communication.
Work History
Cashier/Barista
4 Years 1 Month- Prepared high-quality beverages according to established recipes and customer preferences.
- Operated cash register, processing transactions accurately and efficiently.
- Maintained cleanliness of work area, ensuring compliance with health and safety regulations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new staff on beverage preparation techniques and customer service standards.
- Collaborated with team members to create a positive work environment and improve overall morale.
- Pleasantly interacted with customers during hectic periods to promote a fun, a positive environment.
- Helped management keep an adequate supply on hand by notifying of shortages.
Sales Associate
1 Year- Provided exceptional customer service, ensuring customer satisfaction and repeat business.
- Maintained accurate inventory records, facilitating efficient stock management and replenishment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Server
6 Months- Streamlined food delivery processes by coordinating with kitchen staff to enhance order accuracy and efficiency.
- Handled cash register operations, maintaining accurate financial transactions during shifts.
- Oversaw daily shift operations, ensuring adherence to health and safety regulations while maximizing productivity.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Bachelor of Science - Criminal Justice
Skills
Customer engagement
Customer satisfaction
Multitasking
Complaint resolution
Conflict management
Teamwork
Team collaboration
Consistent performance
Communication skills
Effective communication
Positive attitude
Adaptable
Problem-solving
Multitasking
Time management
Attention to detail
Self-motivation
Reliable
Workplace etiquette
Timeline
Cashier/Barista
Sweet Cacao Chocolates
04.2022 - 05.2026Read More
Sales Associate
Petsense
01.2020 - 01.2021Read More
Server
Waffle House
05.2019 - 11.2019Read More
Thomas University
Bachelor of Science from Criminal Justice
Read More