Jordyn Gregory
Orlando
Summary
Dedicated healthcare professional with experience at Guardian Care Nursing & Rehabilitation Center, adept in patient care and electronic charting. Excelled in providing companionship and emotional support, enhancing patient satisfaction. Proven ability to manage high-stress situations, improving patient outcomes and loyalty through empathetic service and efficient problem resolution.
Overview
6
6
years of professional experience
Work History
Nursing Assistant
Guardian Care Nursing & Rehabilitation Center
12.2023 - Current
- Supported nursing staff by performing basic medical procedures, such as taking blood pressure and temperature.
- Administered medications and recorded patient responses utilizing healthcare management systems.
- Operated specialized medical equipment to assist nurses in patient care.
- Monitored patient vitals and documented changes using patient monitoring tools.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
Customer Service Representative
Concentrix
01.2021 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Home Health Aide
Scott’s Group Home
06.2019 - 11.2020
- Performed wound care and dressing changes, following strict infection control protocols to promote healing.
- Utilized remote monitoring tools to track vital signs and report any abnormalities to healthcare professionals.
- Monitored and reported changes in patients' health conditions, collaborating with healthcare teams to adjust care plans.
- Implemented personalized care plans, addressing unique needs and preferences to enhance overall patient satisfaction.
Education
SMTL School of Faith & Nursing
Orlando, FL11.2023
Ocoee High School
Ocoee05.2019
Skills
- Patient care
- Patient feeding
- Basic life support
- Direct patient care
- Electronic charting
- Companionship and emotional support
- HIPAA
Timeline
Nursing Assistant
Guardian Care Nursing & Rehabilitation Center
12.2023 - Current
Customer Service Representative
Concentrix
01.2021 - 11.2023
Home Health Aide
Scott’s Group Home
06.2019 - 11.2020
SMTL School of Faith & Nursing
Ocoee High School
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