Summary
Overview
Work History
Skills
Accomplishments
Volunteer Work
Timeline
Generic

Jordyn Harris

Summary

Professional leader with proven track record in regional leadership, known for driving team collaboration and delivering impactful results. Valued for reliability, effective communication, and results-oriented mindset with proficiency in billing software and financial reconciliation.

Overview

13
13
years of professional experience

Work History

Regional Lead Billing Specialist

SynergenX
09.2024 - Current
  • Coordinated with internal departments such as finance, human resources, IT support services to ensure smooth operations across the region''s offices and facilities.
  • Improved efficiency in the billing department, reducing errors and increasing invoice accuracy.
  • Established solid rapport with clients; led to better communication and understanding when resolving potential disputes that arose during course of business transactions.
  • Conducted periodic audits of billing data to identify inconsistencies or discrepancies requiring correction.
  • Trained and mentored junior team members on best practices for billing-related tasks.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Maintained accurate records of customer payments.
  • Audited and corrected billing and posting documents for accuracy.

Corporate Secretary/Customer Care Representative

Synergenx
12.2023 - 09.2024
  • Identified opportunities for upselling or cross-selling products during interactions, increasing revenue generation potential.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Navigated multiple computer systems and applications to find information.
  • Enhanced appointment scheduling efficiency by streamlining processes and utilizing advanced scheduling software.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Team Lead Barista

Starbucks
01.2022 - 11.2023

Homemaker

Self
12.2015 - 12.2021

Server

Red Lobster
01.2015 - 12.2015

Front Desk

Marriot
11.2012 - 12.2014

Skills

  • Professionalism
  • Resolving Complaints
  • Exceptional Customer Service
  • Data Entry
  • Payment Processing
  • Appointment Scheduling
  • De-Escalation Techniques
  • Computer Skills
  • HIPAA compliance
  • Claims processing
  • Insurance verification
  • Medical billing expertise
  • Problem-solving
  • Billing systems and software
  • Attention to detail
  • Multitasking and organization
  • Claim submission
  • Team collaboration
  • Decision-making
  • Verbal and written communication
  • Patient account management

Accomplishments

    Noticed a discrepancy with our billing. Regulations had recently changed. I was able to find the issue and get our company paid on all previous and future denied claims pertained to the issue, significantly raising revenue.

Volunteer Work

I was heavily involved in rescue and volunteered at my local shelter, prior to starting my family, and spent a few years hosting events for my local senior center.Currently I help network for a few Local rescues and foster occasionally

Timeline

Regional Lead Billing Specialist

SynergenX
09.2024 - Current

Corporate Secretary/Customer Care Representative

Synergenx
12.2023 - 09.2024

Team Lead Barista

Starbucks
01.2022 - 11.2023

Homemaker

Self
12.2015 - 12.2021

Server

Red Lobster
01.2015 - 12.2015

Front Desk

Marriot
11.2012 - 12.2014

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Jordyn Harris