Jordyn Holtrop
Herrin,IL
Summary
Driven to go above and beyond requirements to satisfy providers and resolve their inquiries. I also have a diverse background in management and customer service, I am dedicated to providing excellent customer service. I also love helping people by spreading the knowledge I know and am quick to lend a hand. I love to work overtime and never say no to doing extra work. I am highly motivated with a desire to take on new challenges and I am quick to adapt in whatever environment and can work unsupervised and still get the task done.
Overview
10
10
years of professional experience
Work History
Customer Advocate 2
HCSC - Blue Cross Blue Shield of Illinois
Marion, IL
07.2022 - Current
- Performed extensive research on all inquiries and concerns to achieve complete client satisfaction.
- Researched problems with benefits, accounts, and services with speed and accuracy.
- Maintained thorough and detailed documentation of customer interactions and outcomes.
- Maintained a high level of professionalism when interacting with customers.
- Provided customer service to providers on phones, secured messaging and inventory.
Quality Control Inspector
Aisin Light Metals LLC
Marion, IL
01.2021 - 05.2022
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
- Examined products and materials for defects or deviations to remove or discard non-conforming items.
- Assessed materials, parts and products for conformance with quality control requirements and production specifications.
- Oversaw proper tagging and identification of parts and components, enabling rejected or non-repairable parts to be properly marked, quarantined and rendered unusable.
- Used specialized tools to take precise measurements of various aspects of samples.
- Inspected and repaired products to meet project expectations.
- Consulted with engineers to resolve quality, production, and efficiency problems.
- Documented nonconformities and recommended techniques for prompt resolution.
- Performed first article inspection on incoming raw materials.
- Provided technical support to other departments regarding quality related topics and initiatives.
Area Manager
Jimmy John's
Marion , IL
05.2016 - 09.2021
- Supervised up to 50 employees, ensuring productivity.
- Promoted positive customer service experiences. .
- Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability and customer services.
- Evaluated schedules, orders and forecasts to plan product demand.
- Supervised business functions, employee staffing, customer retention and financial accountability for stores.
- Boosted team morale and overall revenue by creating sales contests.
- Did hiring, firing, and training for multiple locations.
- Trained GM's to run locations.
- Did day/night audits to ensure company standards were being met at all times.
- Analyzed financial data such as sales reports, budgets and payroll records to identify areas of improvement.
- Reviewed staffing needs to ensure adequate coverage at all times in stores.
- Coached Store Managers on developing effective sales strategies and building customer loyalty.
- Built relationships with companies in my store areas, and provided samples at events.
- Seen day to day operations of multiple locations and offered support to store managers. Worked in stores for shifts on the floor when GM's were short staffed.
- Traveled to other locations to cover store manager's stores when they couldn't or didn't have the help.
- Handled all cash deposits.
- Did weekly inventory for multiple locations.
Assistant Manager
Hucks Gas Station
Energy, IL
05.2014 - 04.2016
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Supervised daily operations including scheduling shifts, assigning duties.
- Ensured compliance with safety regulations and company policies.
- Stocked coolers and product.
- Placed truck orders
- Stepped into store manager role on their days off/when they weren't available.
- Cash handling/made deposits.
Education
High School Diploma -
Green Mountain Union High School
Chester, VT07-2011
Skills
- Customer research
- Data entry skills
- Resolving conflicts
- Inbound Call Management
- Documentation coordination
- Customer services
- Service-oriented mindset
Timeline
Customer Advocate 2
HCSC - Blue Cross Blue Shield of Illinois
07.2022 - Current
Quality Control Inspector
Aisin Light Metals LLC
01.2021 - 05.2022
Area Manager
Jimmy John's
05.2016 - 09.2021
Assistant Manager
Hucks Gas Station
05.2014 - 04.2016
High School Diploma -
Green Mountain Union High School