Jordyn Jarrett Eison
Detroit,MI
Summary
Proven leader in customer service and hospitality, excelling in guest relations and problem-solving, demonstrated at Baymont Inn & Suit Hotel. Skilled in Microsoft Office and POS systems, I boosted return visits through exceptional service. My adept management and interpersonal skills ensure high-quality guest experiences, contributing to operational excellence.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Baymont Inn & Suit Hotel
08.2023 - 01.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
House Cleaner
Molly Maid
09.2022 - 12.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Direct Care Worker
Tenacious Living
01.2021 - 05.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
- Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
Sales Associate
People’s Choice
04.2020 - 07.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Cashier Team Lead
Kroger
02.2020 - 05.2020
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Assistant Manager
Jets Pizza
04.2018 - 01.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Certificate - Chefs Training
George Brown Culinary Arts
Toronto, ON, CA03.2014
Diploma - General Studies
J Clarke Richardson
Ajax, ON, CA06.2011
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Hospitality services
- Time Management
- Credit and cash payments
- Guest Relations
- Oral and written communications
- Administrative Skills
- Front Desk Management
- Microsoft Office
- Housekeeping
- POS Systems
- File Management
Timeline
Front Desk Agent
Baymont Inn & Suit Hotel
08.2023 - 01.2024
House Cleaner
Molly Maid
09.2022 - 12.2022
Direct Care Worker
Tenacious Living
01.2021 - 05.2021
Sales Associate
People’s Choice
04.2020 - 07.2020
Cashier Team Lead
Kroger
02.2020 - 05.2020
Assistant Manager
Jets Pizza
04.2018 - 01.2020
Certificate - Chefs Training
George Brown Culinary Arts
Diploma - General Studies
J Clarke Richardson