Jordyn Jennings

• Answer phones, schedule appointments, and greet patients with a smile!
• Assists technologists by: preparation of patients and rooms, organizing documents, communication of instruction and direction for patients, ensure prior exam information is available, screening documents are complete, and test results are available.
• Displayed excellent customer service skills when interacting with patients, families, and healthcare professionals.
• Kept facility stocked with necessary supplies, equipment and instruments
• Verified appointment times with patients, preparing charts, pre-admission and consent forms
• Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency
• Supported administrative staff by processing payments
• Explained treatment procedures and physicians' instructions
• Assist customers/patients in any concerns
• Processed requests for imaging studies on CD received from staff or patients and maintained related logs
• Retrieved images from PACS systems or film archives as needed by physicians or other personnel.
• Executed clerical duties by screening calls, scanning and filing documents and data entry
• Scanned patient demographic information in computer to link to radiology imaging
• Scheduled cases to coordinate with diagnostic availability, allowing for emergent situations
• Maintained highest levels of quality, safety and patient confidentiality by following hospital and regulatory guidelines when collecting patient information and conducting imaging procedures
• Kept patients charts updated with all current information, including insurance, etc.
• Maintained accurate records of patient data, images, and other pertinent information.
• Communicated with other medical facilities and physicians.
• Developed and labeled diagnostic images and films in accordance with established quality standards.
• Conducted patient interviews to gather health history, vital signs and information about current medical issues.
• Transports patients utilizing wheelchairs, Gurneys, patient beds, and additional equipment as needed.
• Assisted back office patient processes to reduce office wait times.

• Ensure every baby is screened according to the state requirements under the California, NHSP, and IHSS corporate guidelines
• Maintain a clean and orderly work area
• Follow strict guidelines for patient identification and result labeling
• Maintain newborn hearing screening equipment in accordance with IHSS corporate guidelines
• Maintained clinical documentation of patient treatments
• Record results appropriately in patients' charts
• Communicate effectively with medical staff, including but not limited to, nurses and other staff within the hospital for the purpose of coordinating activities and explaining basic test procedures
• Inventory supplies and report supply needs to assigned Area Manager
• Operate medical equipment to diagnose and treat conditions
• When possible, perform hearing screens on infants in the best possible testing conditions (while infant is sleeping, testing environment is quiet, lights are dimmed)
• Assist with customer requests and answered questions to improve satisfaction
• Ensure strict compliance with the Health Insurance Portability Accountability Act (HIPAA)
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Provided comprehensive follow-up services for infants who failed the initial screening, including scheduling and coordinating diagnostic testing with specialists.
• Maintained accurate records of all screenings performed, documenting results in a timely manner.
• Educated familes about the importance of early detection of hearing impairments in infants.
• Advised parents on the best strategies for managing their child's hearing impairment.
• Maintained confidentiality surrounding patient information at all times.

• Greeted visitors and verified reasons for visit and appointment information
• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
• Provided emotional support and comfort to patients and families.
• Helped transport patients and assisted with discharges.
• Welcomed large volume of guests and improved overall customer service
• Answered and directed incoming calls using multi-line telephone system
• Answered office phone and emails to schedule appointments, answer questions and document information
• Maintained front office cleanliness and organized supplies to increase productivity
• Determined needs of visitors and provided information or solutions
• Mail distribution
• Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety
• Directed visitor security screening before allowing entry
• Explained policies and procedures to visitors
• Screened visitors and directed to specific location for office safety
• Directed clients and guests to correct departments, rooms and staff members.
• Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
• Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
• Created badges for temporary personnel who entered the building on a daily basis.
• Provided excellent customer service at all times while interacting with both internal and external customers.
• Improved quality of patient care by engaging with patients and families.

• Greet everyone that enters the hospital with a smile!
• Sanitized work area and sterilized equipment and instruments to comply with protocols
• Screened employees and visitors using specific protocol and non-contact infrared thermometers
• Assisted patients with completing COVID-19 screening forms and questionnaires.
• Provided guidance to patients on the importance of following CDC guidelines for preventing the spread of COVID-19.
• Educated patients about symptoms associated with COVID-19 and when to seek medical attention.
• Administered temperature checks using non-contact thermometers for individuals entering the facility.
• Maintained accurate records of daily screenings and results in accordance with HIPAA regulations.
• Ensured compliance with local, state, and federal health regulations related to COVID-19 safety protocols.
• Monitored patient flow within the facility while enforcing social distancing rules.
• Reported any violations of safety protocols to appropriate personnel immediately.
• Assessed risk factors associated with potential exposures and communicated findings to healthcare providers.
• Provided emotional support to anxious or distressed patients during the screening process/ overall visitation.
• Utilized personal protective equipment such as masks, gloves, face shields., at all times while performing screenings.
• Reviewed current literature on new developments in testing methods, treatments, vaccines., related to COVID-19.
• Offered protective masks and face shields to guests.
• Offered information, support and comfort to patient families.
• Used wheelchairs to transport patients around facility and to and from vehicles.
• Built strong and trusting rapport with clients and loved ones.
• Handled all delegated tasks, including having everyone change into a fresh hospital grade masks, give hand sanitizer, ask screening questions
• Acted as site liaison to promote proper hygiene, social distancing and other preventative practices
• Maintained clean and well-organized environment to promote client happiness and safety
• Demonstrated leadership by making improvements to work processes and helping to train others
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
• Motivated and encouraged team members to communicate more openly and constructively with each other
• Help direct visitors/give directions in the hospital.

• Maintained safe, healthy and comfortable childcare environment
• Assisted childcare team members in task completion and classroom management
• Organized supplies and instructional materials to maintain tidy classroom
• Organized and planned age-appropriate lessons involving reading, crafts, music and movement
• Kept children safe and secure at all times
• Enforced rules to teach manners and maintain safe environment
• Used techniques such as positive reinforcement and behavior modeling to instill discipline in children
• Delivered direct, supervised care to groups of children between ages of 6 months up to 8 years
• Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
• Communicated with parents about daily activities and any concerning behaviors.
• Assisted children in development of social, communication and problem-solving skills.
• Kept accurate records of attendance and daily activities.
• Cared for infants by changing diapers, feeding, and providing comfort as needed.
• Maintained a positive attitude when interacting with both parents and children.
• Planned and implemented engaging activities to encourage creativity and expression.
• Secured indoor and outdoor premises to protect children.
• Organized and planned age-appropriate reading, crafts and music lessons.

I also played other roles in the club such as:

• Greeted visitors, assessed needs and directed to appropriate personnel
• All custodial duties
• Answered and directed incoming calls using multi-line telephone system
• Sold memberships, gave tours of the gym, social media, handed out flyers to promote the gym
• Collected payments from members
• Displayed patience, understanding, and kindness towards every child.
• Observed each child's individual needs while maintaining an overall group setting.
• Handled customer inquiries in person, via telephone, or email.
• Provided information on class schedules, pricing plans, and available services.
• Monitored the gym floor to ensure safety regulations were followed by patrons.
• Inspected locker rooms regularly to ensure cleanliness was maintained throughout the day.
• Conducted tours of the facilities for potential new members interested in joining the gym.