Jordyn Johnson
Upper Marlboro,MD
Summary
Self-assured professional skilled in interpersonal communications and offering background in customer service. Problem-solver with great personality. Brings excellent client engagement skills as Customer Service Executive. Skilled in building customer relationships and understanding customer needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Nordstrom Rack
10.2023 - 02.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Representative
Copart
01.2023 - 08.2023
- Open and maintain customer accounts by recording account information
- resolve problems by clarifying the customers complaints; determine the cause, selecting and explaining the best solution to solve the problem, expediting correction or adjustment
- maintain financial accounts by processing customer adjustments
- manage large amounts of incoming calls, cancel or upgrade accounts
- assist with placements of orders and refunds
- advise on company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
BEAUTY ADVISOR
Ulta Beauty Inc.
10.2022 - 03.2023
- Promptly greet customers
- perform transactions
- contribute to overall sales
- processed payments
- entering sales in register for prompt customer service,
- maintained counter and display areas for cleanliness and organization
- helped customers feel relaxed and comfortable through conversation and personal relatability
- promoted additional products and services to increase sales numbers and revenue with diverse selection
- met sales goals
- supporting organizational health through consistent and reliable service.
REALTOR ASSISTANT
Iris Johnson
08.2021 - 10.2022
- Check and respond to emails, enter client information into database, prepare buyers and sellers documentation, setup marketing campaigns, prepared purchase agreements and disclosures and used dotloop to complete paperwork, managed phone and email correspondence and handled incoming and outgoing mail and faxes, managed filing system, entered data and completed other clerical tasks, built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
CAMP CONSOLER
Lowell School
07.2022 - 08.2022
- Supervise campers and ensure safety, development, growth, skill achievement, and general well-being, educate camper through games and activities, plan outdoor and indoor activities, plan, lead, and implement camp programs for children, used positive reinforcement, repetition and review to help students master challenging material, utilized positive reinforcement to encourage and motivate students, supported teacher instruction, thoroughly discussing concepts and designing custom practice questions.
WHEELCHAIR ASSISTANT, BAGGAGE HANDLER
DCA Airport
05.2022 - 07.2022
- Checked luggage, read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate, assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings, operated baggage scanners and computers to correctly route baggage and cargo to passenger's destination.
CASHIER
Lowes
06.2021 - 08.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels, worked flexible schedule and extra shifts to meet business needs, helped customers complete purchases, locate items and join reward programs, promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance, collected and authorized payments of guests, reviewed weekly sales ads and monitored price changes, maintained current knowledge of store promotions and highlighted sales to customers.
MERCHANDISE STOCKER
Amazon
05.2021 - 06.2021
- Receiving and processing incoming stocks and material, picking and filing order from stock, overseeing the packaging and shipping of orders, managing, retrieving, and organizing stock, kept work areas neat, clean and free from debris, picked and packed order items.
ASSISTANT
CDL
06.2017 - 07.2019
- Checking resumes and background information, assist customers with questions and concerns regarding the facilities, created a sheet which included contact information for staff and other resources, handle challenges and concerns regarding practices and tests, dues, and other issues, answered incoming calls, processed requests and relayed messages to appropriate personnel, answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors, transferred and directed phone calls, guests and mail to correct staff members, promoted sales by acquiring product knowledge and providing product solutions to customers.
Education
Nursing -
Prince George's community college
05.2024
Skills
- Proficiency in Microsoft Word, Excel, Publisher, and PowerPoint
- Significant communication skills
- Leadership
- Customer service skills
- Management skills
- Skill building
- Meeting Sales Goals
- Customer Engagement
- Strong Communication and Interpersonal Skills
- Excellent Written and Verbal Communication
- Upselling Products and Services
- Upbeat and Positive Personality
- Excellent Attention to Detail
- Answering Emails
- Critical Thinking
- Building Customer Trust and Loyalty
- Answering Customer Questions
- Money Handling
Certification
- PT - Phlebotomy Technician
Timeline
Assistant Manager
Nordstrom Rack
10.2023 - 02.2024
Representative
Copart
01.2023 - 08.2023
BEAUTY ADVISOR
Ulta Beauty Inc.
10.2022 - 03.2023
CAMP CONSOLER
Lowell School
07.2022 - 08.2022
WHEELCHAIR ASSISTANT, BAGGAGE HANDLER
DCA Airport
05.2022 - 07.2022
REALTOR ASSISTANT
Iris Johnson
08.2021 - 10.2022
CASHIER
Lowes
06.2021 - 08.2021
MERCHANDISE STOCKER
Amazon
05.2021 - 06.2021
ASSISTANT
CDL
06.2017 - 07.2019
Nursing -
Prince George's community college
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