Jordyn Jones
Garden City,MI
Summary
As a dedicated person who has worked mostly in customer service jobs, I feel I am strong in providing exceptional customer service through active listening and problem-solving is something I believe that I am strong in. I am a motivated individual with experience in customer service in retail, some food preparation, and cashiering. I am skilled in being a leader, a team player, and in building customer relationships and understanding customer needs. I also enjoy building a company-friendly environment where my co-workers and I can work in an environment in which we know we have each other's backs. In previous workplaces, I have been told I have strong communication and interpersonal skills for providing superior customer service and assistance. I have also been told that I am a fast learner and I work strongly and efficiently.
Overview
2
2
years of professional experience
Work History
Kroger Click-list Associate
Kroger
08.2023 - Current
- Conducted regular inventory audits, preventing stock discrepancies and ensuring accurate product availability.
- Stayed current on store promotions, enabling informed suggestions to customers seeking advice or recommendations.
- Collaborated with team members to maintain clean and organized workspaces for improved efficiency.
- Assisted customers with inquiries and resolved issues promptly, providing exceptional customer service.
- Maximized sales by suggesting additional items or substitutes based on customer preferences during order confirmation calls.
- Read labels, obtained merchandise from shelves and processed incoming orders.
- Reduced errors in order fulfillment with thorough accuracy checks and attention to detail.
- Pulled items from shelves based on the number, size, color, quantity, and quality requirements.
- Established rapport with repeat customers, fostering loyalty through personalized assistance and recommendations.
- Assisted coworkers during peak hours to ensure timely completion of all tasks without sacrificing the quality of service provided.
- Maintained up-to-date knowledge of products and their locations, expediting the picking process and completing orders promptly.
- Trained new ClickList associates, sharing best practices and promoting a positive team environment.
- Adhered to food safety guidelines when handling perishable items, ensuring optimal freshness upon pickup.
- Interacted with guests in a friendly and knowledgeable way.
- Greeted customers and directed to requested products.
Counter Server/Cashier
Villa Bakery
10.2022 - 07.2023
- Managed multiple tasks in a high-volume environment.
- Enhanced customer satisfaction by providing prompt and accurate service in a fast-paced environment.
- Contributed to a positive work atmosphere by supporting teammates during high-volume periods.
- Processed cash, debit and credit card payments.
- Monitored supply levels and communicated restocking needs to management in a timely manner.
- Maintained sanitation of restaurant by mopping and sweeping floors, washing counters, and disposing of trash.
- Provided responsive, exceptional service to customers by answering questions, making recommendations, providing samples, and responding to requests.
- Maintained food safety standards by adhering to proper food handling practices during preparation and serving processes.
- Trained new employees on procedures, ensuring consistency in service quality across the team.
- Updated displays, cases, and other customer-facing areas to promote and showcase new items.
- Rotated food items and discarded expired items to keep food inventory fresh.
- Helped customers choose items based on store options, dietary needs, and preferences.
- Greeted customers with a smile and provided helpful suggestions.
- Greeted all guests upon arrival and offered immediate assistance.
- Strengthened brand loyalty through exceptional service that resulted in repeat business from satisfied customers.
- Maintained clean and safe workstations while adhering to all food safety and sanitation regulations.
- Adhered to all safety and sanitation standards while preparing and delivering food.
- Counted money in cash drawers at the end of shifts to maintain accuracy.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
High School Diploma -
Garden City High School
Garden City, MI05.2021
Skills
- Order Fulfillment
- Quick Learner
- Customer Service
- Time Management
- Dependable and reliable
- Attention to Detail
- Motivated Team Player
- Organization and Categorization
- Mentoring and training
- Customer Assistance
- Work Ethic and Integrity
- Teamwork and Collaboration
Accomplishments
- Achieved minimal lengthy wait times for customers by completing orders and bringing them out to customers with accuracy and efficiency (Pick-up)
- Introduced a name tagging system when multiple orders were due to pick-up within the same hour to avoid order mix up and confusion (Pick-up)
- Quickly improved at daily job tasks like quicker picking time, being able to find items in the backstock more efficiently and accurately (Pick-up)
- Able to work under a fair amount of stress during a busy environment and keep a cool and level head
- Received several customer compliments regarding my assistance in finding an item and general customer service
Hobbies
- Having game nights with friends over Discord
- Having self-care days which consist of music, cafe hopping, and drawing
- Performing and seeing theatrical performances
- Spending time looking for Voice Over roles to further my voice acting career
Additional Information
- Attending Schoolcraft College and am currently progressing through getting my Associates
- It has often been expressed to me that I am seen as a hard worker and team player
- I would like to think I am a fast learner who needs rare/occasional assistance when met with learning a new task
- It has often been expressed to me that I work well with others
- I enjoy working in a stress-free/teamwork environment and being able to bond with my co-workers
Timeline
Kroger Click-list Associate
Kroger
08.2023 - Current
Counter Server/Cashier
Villa Bakery
10.2022 - 07.2023
High School Diploma -
Garden City High School
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