Jordyn Lynch
Lutz
Summary
Customer-focused professional adept at managing a pipeline of over 100 active cases while ensuring effective communication between clients and insurance agents. Proven ability to resolve issues efficiently and improve application turnaround times in remote and hybrid settings. Recognized for organizational skills and professionalism.
Overview
5
5
years of professional experience
Work History
Underwriting Life Insurance Case Manager
FinFit Life
Tampa
07.2022 - Current
- Maintained a pipeline of 100+ active cases while prioritizing follow-up and issue resolution
- Reviewed applications for accuracy and completeness to reduce delays and improve turnaround times
- Managed communication between insurance agents, clients, and carriers to move applications efficiently through the approval process
- Coordinated follow-up on medical records, lab work, and outstanding requirements
- Assisted with onboarding and training new hires on systems and workflow processes
Environmental Justice Program Intern
The Laudato Si Advocates
Tallahassee
08.2021 - 05.2022
- Conducted research and prepared monthly reports to inform leadership on program progress
- Supported communication and outreach initiatives to enhance community engagement and awareness
- Assisted in organizing community outreach events to promote environmental awareness.
- Conducted research on sustainable practices and policy initiatives for advocacy efforts.
- Collaborated with team members to develop educational materials for workshops.
COVID-19 Technician
3 Ball Productions & Focal Point Health
Tampa
05.2021 - 07.2021
- Maintained documentation and coordinated testing logistics to ensure efficient operations in fast-paced environment
- Interacted with customers to resolve inquiries and provide clear information
- Operated equipment for video production and health service projects.
- Maintained inventory of production materials and supplies.
- Assisted in setting up production environments for shoots.
Education
Bachelor of Science - Public Health, Education & Psychology
Florida State University
01-2022
Skills
- Underwriting processes
- CRM Systems
- Pipeline Management
- Problem Resolution
- Customer Support
- Client Communication
- Relationship Building
- Microsoft Office
- Google Workspace
- Time Management
- Team Collaboration
- Remote & Hybrid Work Environments
Timeline
Underwriting Life Insurance Case Manager
FinFit Life
07.2022 - Current
Environmental Justice Program Intern
The Laudato Si Advocates
08.2021 - 05.2022
COVID-19 Technician
3 Ball Productions & Focal Point Health
05.2021 - 07.2021
Bachelor of Science - Public Health, Education & Psychology
Florida State University