Jordyn Lynn
Maryville,TN
Summary
Dynamic Certified Clinical Medical Assistant with extensive experience at Knoxville Orthopedic Clinic, excelling in patient care coordination and clinical documentation. Proficient in vital signs monitoring and healthcare software usage, I improved patient flow and enhanced the overall patient experience through effective scheduling and communication. Committed to delivering exceptional support in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant
Knoxville Orthopedic Clinic
09.2023 - Current
- Supported physicians with patient examinations and procedures.
- Prepared examination rooms, ensuring cleanliness and readiness.
- Assisted in minor surgical procedures and dressing changes.
- Recorded patient medical histories and vital signs accurately.
- Coordinated patient flow efficiently, minimizing wait times.
- Educated patients on post-procedure care and follow-up visits.
- Utilized electronic health records for accurate documentation.
- Scheduled appointments, optimizing provider availability.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
- Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
- Ensured optimal patient experience by maintaining a clean, comfortable, and organized treatment environment.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
Optometric Technician
Premier Eyecare
04.2022 - 09.2023
- Performed patient intake and history documentation to ensure accurate record-keeping.
- Assisted in preliminary eye examinations using autorefractors and tonometers.
- Educated patients on contact lens options and proper usage techniques.
- Maintained inventory of optical supplies, ensuring availability for daily operations.
- Collaborated with optometrists to streamline appointment scheduling and workflow efficiency.
- Managed patient follow-up communications, addressing inquiries and scheduling additional visits.
- Conducted visual field tests and documented results for optometrist review.
- Utilized electronic health record systems to update patient information promptly.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Improved patient care by conducting comprehensive visual pre-testing procedures.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Facilitated smooth communication between patients and optometrists, acting as a liaison for any concerns or questions.
Optometric Technician
Tennessee Eye Care
11.2021 - 04.2022
Patient Registration Specialist
Parkwest Medical Center
07.2021 - 11.2021
- Processed patient registrations accurately and efficiently, ensuring timely data entry into electronic health records.
- Verified insurance information and eligibility, reducing processing errors and enhancing patient experience.
- Coordinated with clinical staff to streamline patient flow, improving overall operational efficiency in registration areas.
- Assisted patients with inquiries about forms and procedures, fostering a supportive environment during registration process.
- Maintained confidentiality of sensitive patient information in compliance with HIPAA regulations and hospital policies.
- Trained new staff on registration protocols and software systems, contributing to team knowledge and performance improvement.
- Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
- Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
Receptionist
Ross the Boss
08.2020 - 06.2021
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated appointment scheduling, optimizing daily office workflow and client interactions.
- Maintained accurate records of visitor logs and correspondence for improved tracking.
Education
Family Christian Academy
Knoxville, TNSkills
- Vital signs monitoring
- Medical history recording
- Medical office procedures
- Patient intake process
- Clinical documentation
- Examination preparation
- Physician support
- Patient scheduling
- Healthcare software usage
- Medical terminology
- Patient care coordination
- Medical transcription
Certification
Clinical Certified Medical Assistant
Optometric Assistant
Timeline
Certified Clinical Medical Assistant
Knoxville Orthopedic Clinic
09.2023 - Current
Optometric Technician
Premier Eyecare
04.2022 - 09.2023
Optometric Technician
Tennessee Eye Care
11.2021 - 04.2022
Patient Registration Specialist
Parkwest Medical Center
07.2021 - 11.2021
Receptionist
Ross the Boss
08.2020 - 06.2021
Family Christian Academy
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