Summary
Overview
Work History
Education
Skills
Additional information
Timeline
Generic
Jordyn Martinez

Jordyn Martinez

Fresno,TX

Summary

Experienced Artist with Customer Service and Animal Care Experience. with over 8 years of dedicated service in delivering outstanding services and fostering strong client relationships. Skilled in adaptability, digital marketing, and problem-solving to ensure customer satisfaction and community safety. Passionate about implementing innovative techniques to enhance client engagement and achieve high retention rates.

Overview

6
6
years of professional experience

Work History

Snake Relocation and Education

JUSTSNAKEZTX ( self employed)
Fresno, TX
01.2019 - Current

I do this donation based, I do not charge.

  • Successfully relocated numerous snakes, reducing resident encounters
  • safety Demonstrated professionalism and integrity in all snake relocation duties Aid residents during stressful wildlife encounters, ensuring calm resolutions.
  • Analyze snake behavior to improve capture strategies and safety protocols. future rescues.
  • Meticulously document snake relocation cases to refine Boosted public awareness on snake safety, decreasing incidents by 30%
  • Provide emergency support and advice to residents during snake sightings
  • Evaluate environmental factors to predict snake activity, improving response times.
  • Delivered engaging public speeches on a variety of topics to diverse audiences.
  • Assessed potential risks and developed strategies to mitigate them effectively.
  • Designed and implemented educational programs to promote learning and awareness.
  • Utilized advanced snake handling skills to ensure the safe capture and relocation of reptiles.
  • Contributed to wildlife conservation efforts through hands-on fieldwork and research.

Artist

WiltedBoa (self employed)
Fresno, Texas
01.2018 - Current

This is a side gig, run by myself, I work with all medias and subject matter.

  • Successfully founded and managed an art business
  • Created high-quality digital illustrations with IbisPaintx and FireAlpaca
  • Developed effective client engagement strategies
  • Boosted client retention by 30% through personalized art solutions
  • Conceived and launched a successful online gallery, significantly increasing digital engagement. Maintained rigorous quality control, ensuring each artwork met exacting standards before delivery.
  • Curated a diverse artistic portfolio showcasing various mediums and styles.
  • Executed client commissions with precision and attention to detail
  • Implemented innovative marketing strategies to promote artwork and attract new clientele
  • Drafted sketches for prospective projects to present to clients.
  • Promoted artwork through online platforms such as Etsy or Instagram.
  • Developed logos for businesses based on customer specifications.
  • Addressed client concerns and worked together to achieve mutually beneficial outcomes.
  • Met with commission clients to gain agreement on artistic project goals, parameters and financial considerations.
  • Utilized digital tools and software for graphic design and digital art creation.
  • Ensured compliance with copyright and intellectual property laws in the creation and distribution of art.
  • Applied various finishing techniques to protect and enhance the appearance of artworks.
  • Created series of rough sketches for review, revision and approval.
  • Collaborated with clients to develop custom artwork that met their needs.

Guest Experience Specialist

Petco Animal Supplies Stores Inc.
Missouri City, Texas
03.2022 - 06.2023
  • Achieved sales goals through customer engagement and product knowledge
  • Streamlined checkout process, minimizing wait times and enhancing customer satisfaction
  • Provided ongoing support to new staff, enhancing team competence and service quality.
  • Initiated a loyalty program that fostered repeat business and enhanced brand loyalty.
  • Provided exceptional animal care by ensuring the comfort and well-being of all animals in the facility.
  • Managed cash handling responsibilities with accuracy and attention to detail
  • Delivered top-notch customer service by consistently exceeding expectations and resolving issues effectively
  • Answered phones in a professional manner and directed calls to the appropriate departments.
  • Processed refunds for dissatisfied customers according to company policy guidelines.
  • Performed daily inspections of public areas in order to identify any maintenance or cleaning needs.
  • Promoted special events, packages and discounts to encourage repeat business.
  • Maintained accurate inventory records and monitored stock levels to prevent shortages.
  • Scheduled appointments efficiently and effectively to maximize productivity and client satisfaction,

Education

High School Diploma -

Texas Virtual Academy At Hallsville (K12)
Hallsville, TX
03-2022

Skills

  • Teamwork and Collaboration
  • Customer Service
  • Conflict Resolution
  • Acdobe Photoshop
  • Animal Care
  • Animal Handling
  • Animals
  • Answering Phones
  • Cell Biology
  • Chemistry
  • Communication
  • Skills
  • Customer Engagement
  • Customer Relationship Management
  • Customer Retention
  • Customer Service
  • Customer Service Sales
  • Exotic animal care
  • Graphic Design
  • Illustration Design
  • Inbound Calls
  • Large vocabulary
  • Life Sciences
  • Marketing Campaign
  • Molecular Genetics
  • Quick Learner
  • Sales and Marketing
  • Sales Experience
  • Snakes
  • Social Media
  • Social Media Marketing
  • Social Skills
  • Tech Savvy
  • Technology Sales

Additional information

Beyond my professional experience, I possess a profound passion for wildlife and extensive hands-on field research expertise. Through numerous expeditions, I actively engage in observing and tracking diverse wild species, including rare and uncommon ones, contributing significantly to conservation and scientific research efforts. This practical experience has deepened my understanding of animal behavior and ecology, augmenting my ability to provide exceptional care for exotic animals and contribute effectively to their welfare.

Additionally, my involvement in snake relocation and exotic animal care has provided ample opportunities to educate the public. Since 2022, I have volunteered as an educational ambassador at World Reptile Day annually, showcasing animals and facilitating engaging interactions with attendees of all ages. This experience has refined my communication skills, fostering a greater appreciation for wildlife among diverse audiences.

Furthermore, my pursuit of art has allowed me to establish meaningful connections with patrons who appreciate my artistic abilities. I am skilled in managing work periods effectively and recognizing when breaks are essential. I navigate interactions professionally, demonstrating adaptability and resilience when communicating with individuals unfamiliar with my areas of expertise.

**Limitations:**

I value transparency with potential employers regarding factors that may affect my work performance:

- **Mental Health:** Due to past trauma, I find fast-paced or crowded environments challenging. I prefer communication via chat or phone over in-person interactions. Seasonal fluctuations in mental well-being may occasionally necessitate mental health days for optimal performance.

- **Physical Interactions:** I have difficulty engaging in physical interactions.

Timeline

Guest Experience Specialist

Petco Animal Supplies Stores Inc.
03.2022 - 06.2023

Snake Relocation and Education

JUSTSNAKEZTX ( self employed)
01.2019 - Current

Artist

WiltedBoa (self employed)
01.2018 - Current

High School Diploma -

Texas Virtual Academy At Hallsville (K12)
Jordyn Martinez