Food and Beverage Manager
Great Wolf Lodge
05.2022 - Current
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Leveraged data, analytics and personal operations experience to make informed decisions and drive business improvements.
- Controlled purchasing and labor costs to keep business operating within budget.
- Maintained outlet cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Developed ongoing training initiative to improve food and beverage knowledge of serving employees.
- Cross-trained existing pack members to maximize team agility and performance.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Worked on-site with other departments to coordinate the execution of external and internal events.
- Prepared and executed banquets, groups and conferences.
- Actively participated in BEO meetings to fine tune details to flawlessly execute events.
- Coordinated with Sales department and event hosts to successfully operate and execute events. Groups ranging in 10 to 200 guests.
- Volunteered and participated in CX and Safety committee to assist Great Wolf in overall success.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Communicated with co-management on a daily basis regarding inventory, training, hiring needs, ongoing and future projects.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated team performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote team member retention.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Contributed to consistent guest satisfaction rating by producing high-quality food and providing timely service.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Executed inventory management and supply ordering to maintain fully stocked outlets and restaurants.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Enforced, promotes and participated in corporate policies and programs.
- Used creative problem solving technique to overcome a variety of challenges.