Jordyn M. Jackson
Springfield,MA
Summary
Detail-oriented and results-driven professional with extensive experience in guest services, customer relations, and office administration. Known for maintaining a positive and welcoming atmosphere while managing client interactions. Proficient in handling recordkeeping, processing paperwork, and maintaining accurate tracking systems. Strong ability to prioritize tasks, resolve issues, and make sound decisions in high-pressure situations. Demonstrates excellent organizational skills and a disciplined work ethic, with the ability to manage multiple tasks effectively. Skilled in collaborating with diverse teams and coordinating services to meet both client and business needs. Exceptional interpersonal communication abilities and adept at fostering strong relationships with clients, staff, and leadership. Highly motivated to take on new challenges, work independently, and continuously improve processes to support business growth and operational efficiency.
Overview
6
6
years of professional experience
Work History
CES
Sonobello
West Springfield, MA
04.2024 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Completed basic bookkeeping and document filing.
- Explained benefits of massage therapy to clients prior to starting a session.
- Instructed clients on how best to maintain physical health through proper diet and exercise habits.
Personal Stylist/Personal Shopper
Macy's
Springfield, US
12.2022 - 09.2023
- Assisted clients in selecting appropriate clothing for special occasions and everyday wear.
- Created personalized looks that complemented individual body shapes, lifestyle, and budget.
- Provided expertise on current fashion trends and styling techniques.
- Organized client wardrobe to maximize outfit options while minimizing clutter.
- Suggested accessories to complete the look of an ensemble.
- Conducted research on upcoming fashion trends and colors for seasonal collections.
- Scheduled appointments with clients to discuss their style needs and preferences.
- Advised clients on how to mix-and-match items from different collections into cohesive outfits.
- Maintained detailed records of client purchases and measurements for future reference.
- Provided guidance on proper care instructions for various types of garments.
- Researched new products or brands that may be of interest to customers.
- Attended trade shows or conferences related to the fashion industry.
- Managed social media accounts by creating content around styling tips or advice.
- Planned shopping trips with clients to select and coordinate apparel, accessories and footwear that supported body style, overall appearance and fashion choice.
- Maintained current knowledge of retailer's and boutique's product offerings, merchandise quality and prices through routine research and comparison.
- Consulted with clients one-on-one to ascertain fashion preferences and make professional recommendations which improved overall satisfaction with new image.
- Created mood boards by researching current fashion trends and competitor activity.
- Flattered customer bodies by selecting appropriate, on-trend clothes.
- Received payments, processed purchases and issued receipts.
Front Desk Agent
Marriott International
Springfield, US
06.2022 - 10.2022
- Greeted guests upon arrival, answered inquiries and provided information about hotel services.
- Checked in guests using established procedures, verified guest identification and credit card information.
- Processed payments for guest accounts, accepted cash or credit cards as payment.
- Issued room keys to registered guests and ensured that all necessary documents were completed correctly.
- Responded to customer complaints and addressed issues promptly and professionally.
- Maintained accurate records of occupied rooms, reservations and cancellations.
- Managed the switchboard, transferring calls and taking messages as required.
- Provided excellent customer service to ensure a positive experience for all hotel patrons.
- Balanced end of day accounts receivable totals against system generated reports for accuracy.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
Manager
PERFUME WORLD
Holyoke, US
05.2019 - 12.2021
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Managed daily banking activities such as deposits and withdrawals.
- Identified opportunities for cost savings through waste reduction initiatives.
- Updated POS system with new products and promotional offers.
Education
Diploma - General studies
South Hadley High School
South Hadley, MA01.2008
Skills
- Appointment Organization
- Inventory
- Payroll Management
- Receptionist
- Assistant Manager Experience
- Recruiting
- Supervising Experience
- Customer service
- Social media management
- Live chat
- Sales
- Typing
- Training & development
- Cash handling
- Problem-solving aptitude
- Adaptability
- Professionalism
- Reporting and documenting
- Reliability
- Upselling
- Cash register
- QuickBooks
- E-commerce
- Computer skills
- Leadership
- Phone etiquette
- Communication skills
- Time management
- Organizational skills
- Office experience
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Microsoft Powerpoint
- Hotel experience
- POS
- Office supplies inventory management
- Office supplies ordering
- Filing and sorting
- Issue handling
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
CES
Sonobello
04.2024 - Current
Personal Stylist/Personal Shopper
Macy's
12.2022 - 09.2023
Front Desk Agent
Marriott International
06.2022 - 10.2022
Manager
PERFUME WORLD
05.2019 - 12.2021
Diploma - General studies
South Hadley High School
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