Jordyn Najera
Tyler,TX
Summary
Hi! I'm Jordyn. Thank you for reading my resume! I have previous work experience in waitressing and in stocking. I'm currently a stay at home mother to my almost two year old daughter. I have experience in Microsoft Word, Excel, and Docs.
Overview
2
2
years of professional experience
Work History
Waitress
Bella's Itallian Restaurant
07.2020 - 09.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Processed orders and sent to kitchen employees for preparation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Checked guests' identification before serving alcoholic beverages.
Overnight Stocker and Receiver
Walmart
01.2022 - 04.2022
- Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
- Unloaded pallets and deliveries and organized products in warehouse.
- Monitored and managed stock levels of goods to verify availability of products.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Double-checked cargo inventories and documentation for accuracy.
- Collaborated with other departments to resolve potential incoming shipment issues.
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Properly labeled and stored goods in safe area to provide identification and avoid losses.
- Stocked designated items on shelves, end caps and displays.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
Waitress
La Vera Restaurant
09.2021 - 01.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
Education
High School Diploma -
Kilgore High School
Kilgore, TX06.2020
Skills
- Table Bussing
- Daily Specials Memorization
- Greet Guests
- Cool Under Pressure
- Order Supplies
- Seating Assignment Preparation
- Plates Presentation
- Service Prioritization
- Complex Problem-Solving
- High-Volume Dining
- Performance Improvement
- Judgment and Decision-Making
- Train Employees
- Storage and Supply Management
- Intake Coordination
- Shipping and Receiving
Timeline
Overnight Stocker and Receiver
Walmart
01.2022 - 04.2022
Waitress
La Vera Restaurant
09.2021 - 01.2022
Waitress
Bella's Itallian Restaurant
07.2020 - 09.2022
High School Diploma -
Kilgore High School
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