Jordyn Olivo
West Babylon
Summary
Hardworking and reliable employee with extensive background operating POS systems and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings experienced with crisis management and emergency response. Utilizes advanced communication skills to maintain order and provide clear instructions. Strong understanding of multi-tasking and prioritizing calls to ensure efficient service and public safety.
Overview
4
4
years of professional experience
Work History
911 Dispatcher
Babylon Central Fire Alarm
11.2025 - Current
- Answering emergency and non emergency phone calls
- Monitor fire and emergency medical radio transmissions
- Coordinated emergency response efforts with local agencies to ensure rapid assistance.
- Managed incoming calls and prioritized dispatching of units based on urgency.
- Maintained accurate logs of all communications and incidents for record-keeping.
- Managed call prioritization to optimize resource allocation during high-demand situations.
- Professionally coding emergency medical calls
Volunteer Firefighter
West Babylon Fire Department
West Babylon, NY
03.2024 - Current
- Assisted in the operation of fire suppression equipment, such as hoses, nozzles and ladders.
- Participated in regular drills and training sessions to keep skills up-to-date.
- Responded immediately to alarms for fires, vehicle accidents, and other emergency situations.
Front Desk Receptionist
Berkshire Nursing Home
West Babylon, NY
07.2024 - 11.2024
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Front Desk Sales Associate
Progame Athletics
Bay Shore, New York
11.2021 - 04.2022
- Assisted customers with product selection, payment processing, and answered questions about products or services.
- Operated the cash register system to process payments from customers.
- Assisted in scheduling, rescheduling, and canceling appointments for players
- Answered incoming calls from potential new players and existing players inquiries.
- Performed follow up calls to confirm scheduled appointments.
Education
High School Diploma -
Tottenville High School
Staten Island, NY06.2021
Skills
- Fire prevention
- Alarm response
- Customer Needs Assessment
- Product Sales
- Cash Register Operation
- Customer Service
- Guest Services
- Administrative Support
- Works Well Under Pressure
- Computer skills
- Emergency medical instruction
- CPR and first aid
- Emergency medical dispatch (EMD)
- Active listening
Education and Training
false
Timeline
911 Dispatcher
Babylon Central Fire Alarm
11.2025 - Current
Front Desk Receptionist
Berkshire Nursing Home
07.2024 - 11.2024
Volunteer Firefighter
West Babylon Fire Department
03.2024 - Current
Front Desk Sales Associate
Progame Athletics
11.2021 - 04.2022
High School Diploma -
Tottenville High School