Jordyn Osterhout
Highland,MI
Summary
Accomplished Insurance Agent with a proven track record at AAA Insurance Company, excelling in client relations and policy knowledge. Leveraged professionalism and ethics to exceed sales quotas and expand client bases through effective marketing strategies. Skilled in customer service, adept at fostering loyalty and trust, significantly enhancing customer satisfaction and repeat business. Focused on team collaboration and adapting to changing needs. Skills include risk analysis, policy development, and effective communication.
Overview
3
3
years of professional experience
Work History
Insurance Agent
AAA Insurance Company
04.2023 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Met with customers to provide information about available products and policies.
- Maintained high standards of customer service by building relationships with clients.
- Collaborated with underwriters to assess risk and determine appropriate coverage options for clients.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
Nutrition Assistant
7.7 Nutrition
12.2022 - 04.2023
- Demonstrated flexibility in adapting to schedule changes or additional assignments as needed in a fast-paced environment.
- Assisted in maintaining a clean and organized kitchen, adhering to food safety regulations.
- Assessed calories, sodium, sugar, and other nutrition data to oversee patients' diets.
- Assisted in conducting nutritional assessments for patients upon admission, contributing valuable input towards their care plans.
Customer Service Representative
Ferguson
07.2022 - 12.2022
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service/Dispatcher
Benjamin Franklin Plumbing
05.2021 - 07.2022
- Increased overall dispatcher accuracy by implementing a thorough quality control system for all executed tasks.
- Cultivated strong relationships with customers through proactive follow-ups and issue resolution efforts, increasing repeat business opportunities.
- Consistently met deadlines under pressure while maintaining attention to detail in a fast-paced environment.
- Served as a reliable point of contact for field technicians during emergencies or unexpected issues.
Education
No Degree - Business Administration
Washtenaw Community College
Ann Arbor, MIHigh School Diploma -
Hartland High School
Hartland, MI05-2019
Skills
- Customer Service
- Licensed Insurance Agent
- Professionalism and Ethics
- Quotes and sales
- Customer follow-up
- Client Relations
- Auto insurance
- Policy Knowledge
- Policy Renewals
- Property insurance
- Client Account Management
- Leads Prospecting
- Marketing Strategies
Timeline
Insurance Agent
AAA Insurance Company
04.2023 - Current
Nutrition Assistant
7.7 Nutrition
12.2022 - 04.2023
Customer Service Representative
Ferguson
07.2022 - 12.2022
Customer Service/Dispatcher
Benjamin Franklin Plumbing
05.2021 - 07.2022
No Degree - Business Administration
Washtenaw Community College
High School Diploma -
Hartland High School
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