Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jordyn Perera

Las Vegas,NV

Summary

Hospitality and entertainment professional with proven track record of delivering exceptional guest experiences. Known for reliability and adaptability in dynamic settings, ensuring smooth operations and high guest satisfaction. Skilled in workload prioritization and customer service excellence, consistently achieving operational efficiency and positive outcomes. Expertise in conflict resolution and adaptability, ensuring high standards of service and team cohesion. Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.

Overview

5
5
years of professional experience

Work History

Barista Shift Supervisor

Bad Ass Coffee Of Hawaii
11.2022 - 10.2023
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
  • Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
  • Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.

Cashier Team Lead and Juice Bar Associate

Greens And Proteins
12.2020 - 09.2023
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Resolved customer complaints promptly, ensuring repeat business and overall satisfaction levels remained high.
  • Mentored junior cashiers, providing guidance on best practices and company policies.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.

Food and Beverage Cashier

Poke and Go
08.2020 - 04.2021
  • Enhanced customer satisfaction by efficiently processing food and beverage orders and payments.
  • Utilized product knowledge of foods and beverages to make suggestions to customers.
  • Supported team members during busy periods by multitasking effectively between cashier duties and other station responsibilities as needed.
  • Collaborated with team members to provide exceptional service and maintain a clean, welcoming environment for patrons.
  • Provided exemplary customer service through active listening, understanding individual preferences, and making knowledgeable recommendations based on customers'' needs or dietary restrictions.

Team Leader

Sky Zone Trampoline Park
02.2019 - 08.2020
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.

Seasonal Worker

JCPenney
11.2018 - 01.2019
  • Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
  • Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
  • Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
  • Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

Associates of Business - Business

College of Southern Nevada
Las Vegas, NV
12.2022

High School Diploma -

Desert Oasis High School
Las Vegas, NV
05.2020

Skills

  • Teamwork and Collaboration
  • Workload prioritization
  • Work Ethic and Integrity
  • Patience and Empathy
  • Customer service excellence
  • Reliability and punctuality
  • Adaptability and Dependability
  • Communication Strategy Development

Timeline

Barista Shift Supervisor

Bad Ass Coffee Of Hawaii
11.2022 - 10.2023

Cashier Team Lead and Juice Bar Associate

Greens And Proteins
12.2020 - 09.2023

Food and Beverage Cashier

Poke and Go
08.2020 - 04.2021

Team Leader

Sky Zone Trampoline Park
02.2019 - 08.2020

Seasonal Worker

JCPenney
11.2018 - 01.2019

Associates of Business - Business

College of Southern Nevada

High School Diploma -

Desert Oasis High School
Jordyn Perera