Jordyn Perritt
Powhatan,VA
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
5
5
years of professional experience
Work History
Sales Associate
Altar'd State
08.2024 - 11.2024
- Customer Service Excellence: Delivering exceptional customer service by greeting and assisting customers, addressing their needs, and providing personalized product recommendations to enhance their shopping experience.
- Brand Representation: Embodying Altar'd State’s core values of kindness, service, and empowerment. Consistently communicated the brand’s mission to give back to customers, fostering positive relationships.
- Sales Performance: Contributed to achieving sales goals through proactive engagement, upselling, and promoting store promotions. Actively participated in achieving individual and team sales targets, driving store performance.
- Visual Merchandising: Assisted with maintaining visual standards by ensuring displays were appealing, well-stocked, and aligned with Altar'd State’s visual merchandising guidelines.
- Team Collaboration: Worked collaboratively with store leadership and fellow team members to create a positive and efficient work environment. Contributed to team goals through a supportive and solution-oriented approach.
- Store Maintenance: Supported daily store operations by ensuring cleanliness and organization, restocking racks and shelves, and maintaining a welcoming atmosphere.
- Operational Support: Assisted with cashiering duties, inventory management, fitting rooms and processing transactions accurately and efficiently.
Host
Red Robin
12.2023 - 08.2024
- Guest Reception: Greeted and seated guests in a friendly and efficient manner, ensuring a positive first impression and a welcoming dining experience. Managed waitlists and provided accurate wait times to guests.
- Customer Service: Delivered exceptional service by attending to guest needs, answering questions about the menu, and addressing concerns promptly to enhance customer satisfaction and ensure repeat business.
- Order Management: Accurately placed to-go orders, ensuring order accuracy and timeliness. Communicated effectively with kitchen staff to ensure all orders were prepared and packaged according to customer specifications.
- Phone, Online, and In-Person Orders: Handled incoming phone orders for takeout, providing customers with menu recommendations and processing payments efficiently. Managed in-person and online to-go orders by packaging food for pickup and ensuring orders were ready on time.
- Team Coordination: Collaborated with front-of-house and kitchen teams to ensure smooth operations, from seating guests to delivering to-go orders. Worked effectively with other team members to maintain a high standard of service.
- Order Fulfillment: Managed to-go order delivery processes, ensuring accuracy, packaging quality, and on-time delivery to customers. Provided exceptional service to customers picking up to-go orders by ensuring a smooth and quick transaction.
- Cleanliness and Organization: Maintained a clean and organized host stand, dining area, and to-go station, ensuring that the environment was always welcoming and prepared for guests.
- Upselling and Promotions: Promoted special offers and menu items to guests, encouraging upgrades and add-ons to enhance the dining or takeout experience and increase sales.
Pet Sitter
Self-Employed
06.2022 - 08.2022
- Pet Care & Supervision: Provided attentive care for pets, ensuring their physical, emotional, and dietary needs were met while their owners were away. This included feeding, administering medication, walking, and providing playtime.
- Routine Maintenance: Maintained a consistent schedule for feeding, exercise, and bathroom breaks, ensuring that pets were comfortable and well-adjusted.
- Communication & Updates: Maintained regular communication with pet owners, providing updates through texts, calls, or photos to keep them informed about their pets' well-being and activities..
Babysitter
Self-Employed
06.2019 - 06.2022
- Child Supervision: Provided attentive and responsible care for children of varying ages, ensuring their safety and well-being at all times. Supervised playtime, activities, and outings, maintaining a fun and secure environment.
- Routine Management: Followed parents’ instructions regarding daily routines, including meal times, naps, and bedtime schedules, to ensure consistency and comfort for the children.
- Activity Planning: Organized and led engaging activities that promotes the children's development, including arts and crafts, educational games, and outdoor play, based on their age and interests.
- Health & Safety: Monitored the children's health, administering any necessary medications or treatments as directed by parents. Remained alert to any signs of illness or distress and responded appropriately in emergency situations.
- Meal Preparation: Prepared and served nutritious meals and snacks for children, accommodating any dietary restrictions or preferences, and ensuring proper food safety.
- Parent Communication: Maintained open lines of communication with parents, providing updates on children's behavior, activities, and any important events during the babysitting period.
Host/Busser/Dishwasher
Rise and Shine Diner
06.2021 - 08.2021
- Guest Reception and Seating: Greeted and welcomed guests with a warm, friendly attitude, ensuring they were promptly seated. Managed the waiting list, communicated wait times accurately, and ensured a smooth and efficient flow of guests throughout the dining area.
- Customer Service: Provided excellent customer service by assisting guests with seating preferences, answering questions about the menu, and accommodating special requests. Maintained a positive and professional demeanor to create a welcoming dining experience.
- Dishwashing and Cleanliness: Ensured a steady supply of clean dishes, glasses, and utensils by washing, sanitizing, and properly storing kitchenware. Maintained a clean and organized dishwashing area, following all safety and sanitation guidelines.
- Support for Servers: Assisted servers by delivering food and drinks to customers, ensuring timely and accurate service. Cleared and reset tables quickly to prepare for new guests, ensuring an efficient turnaround.
- Table Bussing: Responsible for clearing tables after guests left, sanitizing surfaces, and resetting for new customers. Maintained cleanliness and organization throughout the dining area to provide a pleasant environment for guests.
- Collaborative Teamwork: Worked closely with the front-of-house and kitchen teams to ensure smooth operations. Assisted other staff members during busy periods by helping with food deliveries, guest seating, or special requests.
- Stocking and Inventory: Assisted with stocking dining areas with necessary supplies, ensuring everything was readily available for both guests and servers.
- Maintaining Clean Dining Area: Kept the dining area clean and organized throughout service, including sweeping and mopping floors, cleaning windows, and ensuring the restaurant was presentable at all times.
- Effective Communication: Maintained open communication with servers, kitchen staff, and management to ensure prompt, smooth, and accurate service. Assisted with special guest needs or concerns, escalating issues to management when necessary.
Education
Nursing Program
Brightpoint Community College
Midlothian, VA05-2026
High School Diploma -
Powhatan Highschool
Powhatan, VA05-2024
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Cash handling
- Retail store operations
- Multitasking proficiency
- Adaptable to change
- Effective time management
- Working well under high pressure situations
Timeline
Sales Associate
Altar'd State
08.2024 - 11.2024
Host
Red Robin
12.2023 - 08.2024
Pet Sitter
Self-Employed
06.2022 - 08.2022
Host/Busser/Dishwasher
Rise and Shine Diner
06.2021 - 08.2021
Babysitter
Self-Employed
06.2019 - 06.2022
Nursing Program
Brightpoint Community College
High School Diploma -
Powhatan Highschool