Jordyn Reed
Richmond,VA
Summary
Dynamic professional with extensive experience at Wells Fargo, excelling in high-volume transactions and cash management. Recognized for exceptional attention to detail and professionalism, fostering client trust. Proven ability to enhance customer satisfaction and team productivity through effective leadership and problem-solving skills. Committed to delivering outstanding service and maintaining financial accuracy.
Overview
7
7
years of professional experience
Work History
Bank Teller
Wells Fargo
Richmond, VA
09.2024 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Customer Service Representative
Target
Richmond, VA
09.2022 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Supervisor
Starbucks
Richmond, VA
04.2018 - 09.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
No Degree - Data Analysis
Southern New Hampshire University
Hooksett, NHSkills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
Timeline
Bank Teller
Wells Fargo
09.2024 - Current
Customer Service Representative
Target
09.2022 - 09.2024
Supervisor
Starbucks
04.2018 - 09.2024
No Degree - Data Analysis
Southern New Hampshire University