JORDYN RICH
Cambridge,US
Summary
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Proven to enhance business operations within Medical Solutions while mentoring staff for peak efficiency.
Overview
7
7
years of professional experience
Work History
Manager of Credentialing Services
Medical Solutions
03.2022 - Current
- Monitor team productivity and performance to support goals
- Assign, prioritize, and delegate tasks and responsibility to departmental employees
- Orientate and train employees, encouraging confidence and helping individuals adapt faster to job roles
- Coach and motivate team, driving productivity and delivering exceptional customer service
- Evaluate employee performance through regular feedback sessions to improve morale and productivity significantly
- Identify operational process inefficiencies to recommend and implement necessary improvements
Onboarding Specialist - Team Lead
Medical Solutions
07.2021 - 03.2022
- Utilized strong organizational skills to manage multiple tasks simultaneously while meeting deadlines in a fast-paced environment
- Followed up with candidates via phone and email to assist in completing onboarding tasks before given deadlines
- Maintained accurate records of onboarding documents to ensure compliance with employment laws and regulations
- Established relationships with key external vendors in order to facilitate a smoother transition process for incoming personnel
- Met weekly and monthly goals for onboarding healthcare travelers
- Managed rolling desk of 20+ travelers
- Motivated team members to meet weekly and monthly team and individual goals
- Assisted with training of newly hired onboarding specialists, as well as development and coaching for current employees
Store Manager
Scooter's Coffee
02.2019 - 08.2019
- Achieved 2019 Management Leadership award
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget
- Cultivated strong team environment focused on personal accountability, customer support and business success
- Recruited, hired, and trained baristas to handle workload with quality service
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
Executive Administrative Assistant
Tri Valley Health System
09.2018 - 03.2019
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies
- Screened calls and emails and initiated actions to respond or direct messages for executives
- Handled scheduling for executive's calendar and prepared meeting agenda and materials
- Used software to coordinate meetings, appointments and tasks for senior executives
Education
Coursework Towards Bachelor's Degree - Business Administration
University of Nebraska
Kearney, NE05-2016
Skills
- Excellent Communication
- Excellent Customer Relations
- Team leadership
- Organized
- Dependable
- Team Management
- Performance Tracking
- Documentation and reporting
Timeline
Manager of Credentialing Services
Medical Solutions
03.2022 - Current
Onboarding Specialist - Team Lead
Medical Solutions
07.2021 - 03.2022
Store Manager
Scooter's Coffee
02.2019 - 08.2019
Executive Administrative Assistant
Tri Valley Health System
09.2018 - 03.2019
Coursework Towards Bachelor's Degree - Business Administration
University of Nebraska
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