Enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Hi, I’m
Jordyn Roby
Milwaukee,WI
Summary
Overview
6
years of professional experience
Work History
The Cheesecake Factory
Server
01.2022 - 02.2023
Job overview
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Bussed and reset tables to keep dining room and work areas clean.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Learned other teammates' work tasks to train as backup.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Adjusted food preparation methods in accordance with customer requests.
- Distributed food to waiters and waitresses to serve to customers.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
- Observed diners to respond to additional requests and determine when meal completed.
- Greeted customers and answered inquiries regarding menu items and specials.
Home Depot
Guest Service Associate
08.2021 - 01.2022
Job overview
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores 90%.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Conducted financial audits on scheduled basis.
- Performed loss prevention tasks and avoided theft by maintaining alertness and coaching employees on attentive customer service programs.
- Exceeded specific company objectives by fostering relationships with staff and customers to increase revenue.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Cross-trained and provided backup support for organizational leadership.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Updated account information to maintain customer records.
- Tracked customer service cases and updated service software with customer information.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Provided primary customer support to internal and external customers.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Delivered prompt service to prioritize customer needs.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Trained staff on operating procedures and company services.
- Cross-trained and backed up other customer service managers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Jersey Mike's Subs
Food Service Worker
04.2020 - 07.2021
Job overview
- Monitored food quality and freshness throughout day.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
- Processed customer payments and balanced cash drawers.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Cleaned and organized kitchen, dining and service areas.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Learned other teammates' work tasks to train as backup.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Adjusted food preparation methods in accordance with customer requests.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Utilized POS system to receive and process food and beverage orders.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
Foot Locker
Shoe Sales Associate
04.2017 - 08.2019
Job overview
- Recommended complementary purchases to customers, increasing revenue.
- Prioritized helping customers over completing other routine tasks in store.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Studied customer buying trends, demands and preferences to determine fast-selling items.
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Examined merchandise and took accurate inventory to prevent inventory stockouts and reduce risks of loss.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Measured customers' feet using Brannock device to determine proper shoe size.
- Assembled promotional displays to increase brand awareness and attract customers.
- Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Milwaukee Academy of ScienceMilwaukee, WI
High School Diploma
06.2019
University Overview
- Honor Roll Senior year with a 3.6 GPA
- Ranked in Top 10% of class
- Elected to Vice President for Student Government in 2019
- Extracurricular Activities: Drum line, track and field, and the debate team
Skills
- Food Preparation and Safety
- Ability to Multitask
- Creative Solutions
- Fast-Paced Environment
- Managing Extras
- Accurate Sales Transactions
- Upbeat Personality
- Working Quickly
- Attentive Service
- Process Payments
- Strong Communication and Interpersonal Skills
- Goal-Driven
Websites
Culinary arts
Culinary arts
I have had a passion for baking my entire life. My most popular items are cakes. cheesecakes, cookies, pies and cupcakes.
Timeline
Server
The Cheesecake Factory
01.2022 - 02.2023
Guest Service Associate
Home Depot
08.2021 - 01.2022
Food Service Worker
Jersey Mike's Subs
04.2020 - 07.2021
Shoe Sales Associate
Foot Locker
04.2017 - 08.2019
Milwaukee Academy of Science
High School Diploma