Jordyn Rogers
Sparta,TN
Summary
Ambitious Assistant General Manager offers over 6 years of experience in leadership roles. Excellent team leader and problem solver with resourceful and flexible approach to team management. Knowledgeable about production and sales operations and best practices to maintain effective operational output. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment. Maintains a coaching environment in store so every staff member is being developed and catered to. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
8
8
years of professional experience
Work History
Assistant General Manager
Buff City Soap
Cookeville, TN
01.2021 - Current
- Mitigated business risks by working closely with staff members and assessing performance.
- Developed and implemented effective strategies to maximize sales and profits.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Identified customer needs and delivered relevant product solutions and promotions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Implemented campaigns and promotions to help with developing goods and services.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
Book Lead
Books-A-Million
Cookeville, TN
01.2020 - 04.2021
- Created merchandising plans based on customer buying habits and trends in the industry.
- Participated in weekly meetings regarding upcoming promotions or changes in product lines.
- Set up attractive window displays that encouraged customers to enter the store.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Taught sales staff to properly coordinate book displays and table displays to maximize promotional effectiveness.
- Monitored stock to maintain sufficient quantity of featured product.
- Organized displays according to company standards and specifications.
- Established processes for tracking damaged goods returns from retail outlets.
- Presented updated floor plans and design strategy to store management.
- Managed opening and closing responsibilities including counting down registers.
- Ensured compliance with all applicable laws regarding sale of age-restricted items.
- Responded to customer complaints in a professional manner.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Assistant Manager
Dunham's Sports
Cookeville, TN
10.2015 - 12.2019
- Operated cash register to process cash or credit card purchases.
- Advised customers on correct weapons, ammunition and accessories for intended uses.
- Described merchandise and explained use, operation and care.
- Ticketed, arranged and displayed merchandise to promote sales.
- Connected with customers using strong conversational skills to uncover unique needs.
- Recognized security risks and alerted management when necessary.
- Greeted customers, answered questions, and provided information on products.
- Organized store by returning merchandise to proper areas and restocked displays.
- Maintained knowledge of current promotions, policies concerning payment methods, exchange and refund policies.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Delegated daily tasks to team members to optimize group productivity.
Education
High School Diploma -
Upperman High School
Baxter, TN05-2015
Skills
- Management of a complex retail and production environment involving constant reassessments and balancing of the store's need between typical retail and production focused goals
- Maximizing revenue and exceeding KPI goals
- Encouraging staff retention by practicing empathetic leadership
- Scheduling and placement of the staff to maximize sales impact on the floor
- Balance in store needs with fulfillment of online sales and operations
- Quickly and accurately produce all products
- Train and mentor new staff members Including onboarding paperwork
- Google Drive
- Sales Techniques like Must See Behaviors, customer engagement strategies, retail theater, and planting the seed
Affiliations
- Passionate about outdoor activities like gardening, hiking/backpacking, foraging, and camping.
- Enjoys multiple mediums of art. Drawing, painting, making jewelry, using clay, and more.
References
References available upon request.
Timeline
Assistant General Manager
Buff City Soap
01.2021 - Current
Book Lead
Books-A-Million
01.2020 - 04.2021
Assistant Manager
Dunham's Sports
10.2015 - 12.2019
High School Diploma -
Upperman High School
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