Richard Sweeney

Analyzed complex and confidential client information in order to prepare formal contracts with accuracy while remaining in consistent contact with clients, managed digital and paper files, organized meetings with staff members and clients, prepared reports by specified timeline, proof read proposals, manage staff as well as upkeep company inventory.

• Awarded Employee of the Month for excellent customer service and dedication to clients.

Reconstructed company methods of quality checks during Global pandemic by utilizing technical skills and implementing virtual quality assurance with intent to increase productivity. Conducting meetings with clients through new guidelines while offering tailored support based off client needs, assisted in identifying areas that need improvement and devised specific detailed plans for training those who needed further professional development. In charge of processing various types of claims promptly and accurately to ensure client and business satisfaction.

*Originally hired as company mover but quickly worked way up to administration with the help of numerous skills I've obtained in former positions as well as a strong desire to help maintain company success.

Provided exceptional customer service to all patrons and built rapport with customers by offering my expertise in high value products such as appliances and warranties with appliances, educated customers on financial options offered in store as well as maintained customer satisfaction by addressing a wide range of needs, demonstrated product features, answered questions and redirected objections to highlight positive aspects. Operated cash register and handled cash with high accuracy.

Assembled and disassembled filters for pool openings, closings and repairs, regularly tested and balanced pool water to maintain a safe and healthy swimming environment, conducted inspections of pool equipment and kept up with maintenance and sanitization of pools.